Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Lead a team of Associates/SMEs delivering PL, CL, and EB processes such as New Business, Renewals, Servicing, Endorsements, Certificates, Billing, and Carrier Coordination.
Monitor daily workflow allocation, queue management, operational dashboards, WFM inputs.
Ensure compliance with licensing restrictions, process controls, QA, audit standards.
Conduct RCA for quality issues and drive continuous improvement initiatives.
Provide performance coaching, conduct monthly reviews, and manage skill upgrades.
Coordinate with PMO, WFM, Training, QA, and Tech teams during transition and steady state.
Leading insurance brokerage teams.
Strong cross‑line expertise in Personal Lines, Commercial Lines, Employee Benefits.
Familiarity with transition metrics, capacity models, and SLA frameworks
Knowledge of Applied Epic
Skills Required
RoleLead - Insurance Brokerage
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor
Employment TypeFull Time, Permanent
Key Skills
- INSURANCE ACCOUNTING
- INSURANCE BROKER ACCOUNTING
Other Information
Job CodeGO/JC/2451/2026
Recruiter NameGayathri B
Click on Apply to know more.