UST
Website:
ust.com
Job details:
Role Description
AI Automation Engineer - Network Build & Security Automation
Role Overview
The
AI Automation Engineer - Network Build & Security Automation is responsible for
designing, building, and operating intelligent automation solutions that streamline
network build requests, firewall changes, and network security tickets.
This role bridges
Network Engineering, Security, and AI driven automation, enabling faster, safer, and policy compliant delivery of network and security services through
ITSM driven, API first, and AI assisted workflows.
The engineer will help transition the organization from
manual ticket handling to
self service, intelligent, and agent driven automation while maintaining strong governance and human oversight.
Key Responsibilities
Network Build Request Automation
- Design and implement end to end automation for network build tickets, including:
- New site and office network builds
- Circuit and WAN provisioning
- SD WAN and edge deployments
- Cloud network builds (VPC/VNet)
- Integrate automation with ITSM platforms (e.g., ServiceNow) to automate:
- Request intake
- Validation and standard checks
- Approval workflows
- Provisioning and closure
- Enforce network design standards, capacity checks, and compliance policies within automated builds.
- Integrate with CMDB, IPAM, inventory, and vendor systems to eliminate manual handoffs.
- Perform post build validation and reconciliation to ensure accuracy and consistency.
Firewall & Network Security Ticket Automation
- Automate firewall and network security requests, including:
- Firewall rule creation, modification, and cleanup
- NAT and security policy changes
- Segmentation and access control updates
- Implement policy driven automation aligned with Zero Trust and security standards.
- Embed risk scoring, blast radius analysis, and pre change validation into workflows.
- Support human in the loop approvals for high risk security changes.
- Maintain full audit trails, rollback mechanisms, and compliance evidence.
AI Driven & Intelligent Automation
- Apply AI/ML techniques to:
- Detect anomalies in network and security requests
- Identify duplicate, risky, or non standard changes
- Recommend optimized configurations
- Leverage GenAI / LLMs for:
- Ticket classification and enrichment
- Design and rule validation
- Knowledge retrieval and recommendations
- Contribute to AIOps and predictive automation for proactive operations.
Agentic & Event Driven Automation
- Design AI agents that:
- Observe network and security events
- Plan remediation or build actions
- Execute via APIs with defined safety controls
- Implement event driven workflows for self service and self healing capabilities.
Platform, Observability & Governance
- Integrate automation with monitoring, logging, and telemetry platforms.
- Improve MTTR, build cycle time, and ticket accuracy using automation analytics.
- Ensure alignment with change management, compliance, and regulatory requirements.
Required Skills & Qualifications
Networking & Security
- Strong fundamentals in TCP/IP, routing, switching, DNS, and load balancing
- Hands on experience with firewalls and network security platforms
- Knowledge of cloud networking and hybrid environments
Automation & Programming
- Strong proficiency in Python
- Experience with Ansible, Terraform, and API based automation
- Git based workflows and CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI)
ITSM & Enterprise Integration
- Experience automating ServiceNow or similar ITSM workflows
- Understanding of SLAs, approvals, and audit requirements
AI & Intelligent Automation
- Understanding of AIOps concepts
- Experience integrating GenAI / LLMs into operational workflows
- Ability to implement guardrails and human approval models
Skills
network engineering,ai/ml,ai automation,security,
Click on Apply to know more.