Amura Health
Website:
amura.ai
Job details:
Amura’s Vision
We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problemsthat defy solutionstoday, including many existentialthreats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture.
These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time. We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence.
Role Description
We are looking for a highly accountable and people-oriented Senior Health Coach to lead from the front in a fast-paced patient engagement environment. This role goes beyond individual coaching it requires strong team handling capabilities, operational, Ownership, escalation management, and the ability to navigate high-pressure situations with empathy and clarity. The ideal candidate should be comfortable managing teams, handling critical patient conversations,supporting and ensuring a consistently high-quality patient experience during night operations.
Responsibilities
Client Engagement & Health Guidance
- Initiate and maintain regular, personalized interactions with clients, understanding their unique health needs and challenges.
- Provide expert advice and support tailored to each client's specific health conditions and goals using a holistic and empathetic approach.
- Encourage and motivate clients to adhere to their health plans, overcome obstacles, and celebrate progress.
- Educate clients on health managementstrategies, lifestyle modifications, and wellness practices to promote long-term improvement.
- Monitor and document client progress, adjusting plans as needed to ensure continued advancement toward health goals.
Leadership & People Management
- Lead, mentor, and guide Levels 0–1 health coaches, fostering professionalism, accountability, and collaboration.
- Build a positive team culture that emphasizes learning and continuous improvement.
Crisis Management
- Assist clients in navigating and managing health crises, offering timely and effective support.
- Manage escalated or high-risk client cases with composure and sound judgment.
- Provide training to staff on crisis-handling protocols and ensure team readiness for urgent situations.
- Take decisive action in time-sensitive scenarios while maintaining client trust and safety.
Client Experience & Quality Control
- Audit clientinteractions to ensure empathy, professionalism, and adherence to quality standards.
- Resolve client complaintsswiftly and effectively to maintain high satisfaction and retention rates.
- Ensure compliance with organizationalstandards, confidentiality protocols, and industry best practices.
Collaboration & Continuous Improvement
- Work closely with healthcare professionals and team members to ensure a coordinated approach to client care.
- Recommend and implement operational improvements to optimize performance.
- Promote adaptability, continuous learning, and skill development acrossthe team.
Required Skills & Qualifications
- 2–4 years of experience in Health Coaching, Patient Engagement, Care Coordination, Customer Success, or related roles.
- Prior experience in team handling or people management is mandatory.
- Strong escalation handling and crisis management capabilities.
- Excellent verbal and written communication skills.
- Ability to stay calm, structured, and solution-oriented in high-pressure situations.
- Comfortable working nightshifts in a high-responsibility environment.
- Strong interpersonal skills with the ability to manage both patients and internal teams effectively.
- High ownership mindset and operational reliability.
Here are answersto some questions you may have:
Who is Amura?
We are a health startup with a presence in multiple countries
Is this a WFH role?
It’s a WFH, in office presence is required if needed
Where is your office?
Chennai (Velachery)
Do you have an online presence?
https://amura.ai (we are @AmuraHealth on all social media)
For better insights:
https://drive.google.com/file/d/11UHgXqYc7XSJ3IAdFyEm-EurgOzqsmzA/view?usp=sharing
Click on Apply to know more.
