PamTen Inc
Website:
pamten.com
Job details:
Job Title: Genesys Lead developer
Job Description:
Note: Experience with Java , Python, API, Data Actions in Architect flows, configuration and integration with other applications.
Position Summary
We are seeking a hands-on Genesys Developer with strong expertise in Architect flows, Data Actions, and API integrations. This role requires a developer mindset with the ability to design and build real-time, data-driven call flows by integrating Genesys with external systems.
The ideal candidate has solid experience in Java and/or Python, and a proven track record of building backend services and APIs that integrate seamlessly with Genesys.
Key Responsibilities
- Design and develop Genesys Architect call flows with advanced routing logic and real-time decisioning
- Build and configure Data Actions to integrate Genesys with external systems via REST APIs
- Develop and maintain backend services using Java and/or Python
- Work with JSON, XML, and API payloads for request/response transformation
- Implement error handling, retries, and fallback mechanisms in call flows
- Troubleshoot and debug call routing, API failures, and integration issues
- Collaborate with backend and platform teams to deliver scalable integration solutions
- Ensure high performance and reliability of IVR and routing systems
Required Skills & Experience
- Strong hands-on experience with Genesys Cloud (Architect, Routing, IVR)
- Mandatory: Experience with Data Actions and API integrations (REST/JSON)
- Strong programming experience in Java and/or Python
- Experience building or consuming RESTful APIs
- Hands-on experience with JSON, XML, and data transformation
- Experience working with real-time, event-driven systems
- Strong debugging and problem-solving skills
Click on Apply to know more.