Third Wave Coffee
Website:
thirdwavecoffeeroasters.com
Job details:
About Us:
Third Wave Coffee is one of India’s fastest-growing café brands, built on deep consumer love for coffee, craft, and experience. As we expand beyond cafés, we are building a differentiated FMCG business that brings our brand philosophy into homes, offices, and everyday consumption moments.
Job Summary: We are seeking a Senior Technology Lead – ERP & POS Systems to own and drive the enterprise applications landscape for a fast-growing QSR / retail organization with a multi-location footprint. This role will have end-to-end ownership of ERP and POS platforms, ensuring seamless integration between front-of-house and back-office systems, and enabling scale, control, and data-driven decision-making.
The role partners closely with leadership across Operations, Finance, Supply Chain, Marketing, and Store Operations to ensure technology supports speed, reliability, and business growth.
Key Responsibilities:
- Own the ERP and POS application ecosystem across all retail locations and corporate functions
- Lead implementation, enhancement, and ongoing optimization of ERP systems covering Finance, Supply Chain, Inventory, Procurement, and Reporting
- Own POS platforms including billing, order management, pricing, promotions, loyalty, and integrations with delivery aggregators and digital channels
- Drive system integrations across ERP, POS, CRM, loyalty platforms, payment gateways, and third-party applications
- Act as the primary technology partner to Operations, Finance, Supply Chain, and Store Leadership
- Manage vendors, system integrators, upgrades, data integrity, and application performance
- Ensure scalability and stability to support high-frequency transactions and rapid store expansion
- Define and enforce application architecture, security, controls, and compliance standards
- Drive process standardization, automation, and operational efficiency
- Lead incident management, system uptime, and business continuity for mission-critical platforms
- Manage internal technology resources and external partners.
Key Requirements:
- 12+ years of experience in enterprise applications with strong hands-on exposure to ERP and POS systems
- Prior experience in QSR, retail, food & beverage, hospitality, or multi-location consumer businesses
- Strong understanding of store operations, inventory management, supply chain, finance, and retail controls
- Experience with cloud-based ERP platforms and modern POS ecosystems
- Strong experience in system integration, APIs, and data flows
- Proven ability to work with senior business stakeholders and translate requirements into scalable technology solutions
- Experience managing vendors, system integrators, and cross-functional teams
- Comfortable operating in a high-growth, fast-paced retail environment.
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