Talent500
Website:
talent500.co
Job details:
Talent500 is hiring for one of its clients.
Who are we:
Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.
CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.
India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.
Our opportunity:
We're a small team that makes a big difference, and we're looking for someone who loves solving problems and helping others. If you're ready to grow with us and make an impact, we can't wait to hear from you!
Your role:
As an Application Support Specialist your main responsibilities will include:
- Provide technical support, troubleshooting, and operational support across a portfolio of Procurement, Risk Management, and related enterprise applications.
- Manage incidents, escalations, problems, and service requests, working closely with business stakeholders, vendors, and technical teams to restore service and resolve issues.
- Analyze recurring issues, identify root causes, and contribute to the continuous improvement of applications, processes, support services, and user experience.
- Configure and administer applications, support integrations, perform release validation and testing, and ensure the ongoing stability and performance of supported platforms.
- Create, maintain, and enhance application, support, and knowledge documentation (SOPs, runbooks, knowledge articles, and support procedures) to ensure effective service delivery.
- Identify opportunities to leverage automation, AI-powered tools, and process improvements to enhance operational efficiency, knowledge management, and support effectiveness.
Your Skills and Experience:
As an Application Support Specialist your skills and qualifications will ideally include:
Must have:
- 2-5 years of experience in 2nd or 3rd level enterprise application support, including application configuration, access management, integration support, release testing, and technical administration of cloud-based or SaaS applications.
- Familiarity with ITIL, Agile, and DevOps ways of working.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with technical teams, business stakeholders, vendors, and end users.
- Basic programming or scripting skills in Python, PowerShell, JavaScript, or TypeScript.
- Practical experience using AI-powered productivity and development tools (e.g., Microsoft Copilot, GitHub Copilot, ChatGPT, or similar) to enhance troubleshooting, research, documentation, knowledge management, and operational efficiency.
- Understanding of Generative AI concepts, capabilities, limitations, and responsible use, including data privacy, security, and validation of AI-generated outputs.
- Professional proficiency in English.
Nice to have:
- Experience using APIs (REST), JSON, and automation tools.
- Knowledge of enterprise Procurement, Risk Management, or other business-critical applications and their associated business processes.
Click on Apply to know more.
