CGI
Website:
cgi.com
Job details:
Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Oracle SBC Expert
Position: Lead Analyst
Experience: 10+ Years
Category: IT Infrastructure
Main location: Bangalore / Chennai
Position ID: J0326-1835
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
Key Responsibilities
- Architecture & Design: Define and implement SBC and ECB solutions for SIP trunking, voice routing, and interconnects with UC platforms (Microsoft Teams, Trading Telephony, etc.).
- Configuration & Management: Deploy and maintain Oracle SBC/ECB appliances and virtual instances; manage SIP profiles, routing policies, codecs, and security settings.
- Voice Integration: Enable Direct Routing/voice interconnect for Microsoft Teams, PBX systems, and carrier SIP trunks.
- Security & Compliance: Implement TLS/SRTP, encryption, fraud prevention, and regulatory compliance (E911).
- Performance & Monitoring: Ensure QoS, monitor call quality, troubleshoot SIP signaling/media issues, and optimize SBC performance.
- Automation: Develop scripts for provisioning, reporting, and configuration management.
- Incident & Change Management: Lead root cause analysis, major incident resolution, and controlled change rollouts.
- Documentation & Governance: Maintain HLD/LLD, SOPs, and compliance documentation; enforce voice governance standards.
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Required Skills & Experience
- 10+ years in voice engineering; 5+ years with Oracle SBC/ECB in enterprise or carrier environments.
- Expertise in:
- Oracle SBC/ECB configuration, HA clustering, and virtualization.
- Hands on experience in Enterprise Operations Monitoring (EOM) tool
- SIP protocol, signalling flows, codecs (G.711, G.729, Opus), and media handling.
- Integration with UC platforms (Microsoft Teams Direct Routing, Trading Telephony).
- Security: TLS/SRTP, certificates, DoS protection, fraud prevention.
- QoS, DSCP, NAT/firewall traversal, and network optimization for real-time media.
- Strong troubleshooting skills using SIP traces, logs, and diagnostic tools.
- Proficiency in automation scripting (Python, Shell, or similar).
- Familiarity with ITIL processes and enterprise change management.
- Preferred certifications: Oracle SBC Specialist, SIP/VoIP certifications, Microsoft Teams Voice Engineer.
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Desired Attributes
- Analytical & detail-oriented with strong problem-solving skills.
- Customer-focused mindset ensuring high-quality voice experience.
- Collaborative leader who mentors and drives best practices.
- Adaptable to evolving technologies and carrier requirements.
- Clear communicator for technical and executive audiences.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Click on Apply to know more.