Emeritus
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Job details:
Job Title: Lead – Student Welfare & Well Being
Company: University of Bristol – Mumbai Campus
Reports To: Director Campus Operations & Registrar
Location: Mumbai
Employment Type: Full-time, Permanent
Role Purpose
The Lead – Student Welfare & Well Being will lead the development, implementation, and continuous enhancement of a holistic student support ecosystem that promotes student well-being, inclusion, engagement, and success. The role ensures alignment with the academic ethos of the University of Bristol (UK) while meeting regulatory expectations in India.
Key Responsibilities
1. Student Welfare Strategy & Governance
- Design and implement a comprehensive Student Welfare Framework aligned with the University of Bristol’s global standards.
- Implement policies related to:
- Student well-being and mental health
- Safeguarding and grievance redressal
- Anti-ragging and anti-discrimination
- Inclusivity and accessibility
- Ensure compliance with UGC, local regulations, and international best practices.
- Serve as Secretary/Lead for Student Welfare Committees (e.g., Anti-Ragging Committee, ICC, Grievance Redressal Committee).
2. Student Support Services
- Oversee delivery of key services including:
- Counselling and mental health support
- Health services and emergency response
- Disability support and learning accommodations
- International student support (visa, cultural integration, transition support)
- Establish partnerships with external service providers (counsellors, healthcare, NGOs).
3. Student Engagement & Campus Life
- Drive student engagement initiatives including:
- Clubs, societies, and student-led activities
- Cultural, sports, and co-curricular programmes
- Student leadership and representation frameworks (Student Council)
- Foster a vibrant, inclusive, and safe campus environment.
4. Safeguarding, Well-being & Crisis Management
- Lead safeguarding initiatives and ensure student safety and dignity at all times.
- Develop crisis management protocols for:
- Mental health emergencies
- Harassment or misconduct cases
- Health and safety incidents
- Act as a key escalation point for sensitive student issues.
5. Student Grievance & Discipline Framework
- Oversee fair and transparent handling of:
- Student grievances
- Disciplinary matters
- Code of conduct violations
- Ensure due process, documentation, and timely resolution.
6. Collaboration & Stakeholder Management
- Work closely with:
- Academic teams and Programme Directors
- Registry, Admissions, and Operations
- UK Home Campus Student Services teams
- Act as a bridge between students and institutional leadership.
7. Data, Insights & Continuous Improvement
- Monitor student well-being indicators, engagement metrics, and satisfaction (NSS/NPS).
- Analyse trends and implement improvement initiatives.
- Prepare reports for senior leadership and regulatory bodies.
8. Team Leadership & Operations
- Build and lead the Student Welfare team (counsellors, student support officers, engagement leads).
- Develop SOPs, service standards, and SLAs.
- Manage budgets and vendor relationships.
Key Deliverables / KPIs
- Student satisfaction and engagement scores
- Reduction in grievance resolution timelines
- Effective implementation of welfare policies and compliance
- Participation rates in student activities
- Well-being program utilisation metrics
Qualifications & Experience
- Master’s degree in Psychology, Social Work, Education, or related field (PhD desirable).
- 5–8 years of experience in student affairs / student services / campus life.
- Experience in international or transnational education environments preferred.
- Strong understanding of UGC regulations, safeguarding norms, and student well-being frameworks.
Key Competencies
- Student-centric mindset with high empathy and integrity
- Strong leadership and stakeholder management skills
- Crisis handling and conflict resolution capabilities
- Policy development and governance expertise
- Cross-cultural sensitivity and global outlook
Preferred Attributes
- Experience in setting up student welfare functions for a new campus
- Exposure to UK higher education systems and practices
- Ability to build scalable and tech-enabled student support systems
Why Join Us
Join the founding team of the University of Bristol's Mumbai Campus and play a key role in shaping an exceptional student experience from the ground up. This is a unique opportunity to build and lead student welfare and well-being initiatives at a globally renowned UK university, fostering a safe, inclusive, and vibrant campus community while working in a dynamic international higher education environment.
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