Conglomerate Healthcare
Website:
conglomeratehealthcare.com
Job details:
About the Role
We are looking for a seasoned Microsoft 365 Collaboration & AI Service Lead to own and drive enterprise-wide collaboration platforms and AI enablement. This role requires end-to-end ownership across strategy, roadmap, governance, and operations, ensuring scalable, secure, and high-performing digital workplace services aligned with business priorities.
Key Responsibilities
- Own collaboration platforms across the enterprise including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and AI capabilities within the ecosystem
- Define service strategy, roadmap, and operating model while ensuring alignment with business priorities and workforce needs
- Take ownership of platform decisions, prioritization, and changes while balancing user experience, security and compliance, and cost efficiency
- Drive AI adoption and readiness across collaboration platforms
- Ensure safe and responsible AI deployment in partnership with Identity teams, Security, Legal, and Data Governance
- Define foundational requirements for AI success including clean and structured content, permission models, information architecture, and governance alignment
- Lead enablement through training programs, adoption strategies, and clear usage frameworks
- Own reliability, performance, and overall service health
- Define and track KPIs, SLAs, user experience metrics, and adoption trends
- Work closely with support and operations teams for incident management, problem management, and change management
- Lead root cause analysis for major issues and ensure preventive and corrective actions are implemented effectively
- Define configuration standards and guardrails for all collaboration services
- Ensure consistency across tenants, regions, and workloads
- Align configurations with enterprise architecture, security policies, and Zero Trust principles
- Ensure standards are documented, easy to consume, and enforced through tools and policies
Ideal Candidate Profile
- 10+ years of total experience with recent 5+ years as a Microsoft Engineer working on M365 collaboration services in enterprise environments
- Deep hands-on experience managing Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive, including their integrations and dependencies
- Proven experience in end-to-end service ownership and accountability covering strategy, roadmap, operations, and platform decisions
- Basic understanding of AI and experience enabling or operating AI-powered productivity tools including data access models, permissions, information architecture, and content hygiene
- Strong IT Service Management experience covering incident, problem, and change management along with defining and tracking SLAs, KPIs, and operational metrics
- Experience defining configuration standards, governance, and guardrails aligned with enterprise architecture, security policies, and Zero Trust principles, along with awareness of compliance, data retention, eDiscovery, and privacy constraints
Skills Required
- Strong stakeholder management and collaboration skills to work across IT, Security, HR, Legal, and business teams as a single point of accountability
Preferred Qualifications
- Microsoft certifications in M365, Teams, Security, or Modern Workplace
- Experience supporting global or multi-region environments
- Familiarity with tools such as Confluence, Jira, or equivalent
Why Join Us
- Opportunity to lead enterprise-scale M365 and AI transformation initiatives
- High ownership role with direct impact on digital workplace strategy
- Work in a modern, cloud-first environment with cross-functional global teams
Click on Apply to know more.