ContactPoint 360
Website:
contactpoint360.com
Job details:
Location: India
Shift: EST (Night Shift)
Experience Required: 5–8 Years
Industry: BPO / Service Industry
Role Overview
We are looking for a detail-oriented Documentation & Commercial Analyst with strong technical writing and analytical capabilities. The ideal candidate will support documentation, contract management, and commercial documentation related to BPO operations, primarily working with North American clients. This role requires the ability to produce clear, concise legal and commercial documents while ensuring proper organization and compliance of agreements and records.
Key Responsibilities
· Draft, review, and maintain clear, concise, and well-structured technical and legal documentation.
· Prepare standard legal and commercial documents with high accuracy and clarity.
· Track changes, summarize, and consolidate complex Word documents and agreements.
· Maintain and organize documentation repositories, ensuring timely updates and proper version control.
· Support the preparation and review of BPO commercial constructs, including pricing structures.
· Collaborate with internal teams to ensure documentation aligns with IT, data protection, and compliance requirements.
· Manage and process agreements using tools such as DocuSign and related platforms.
· Work closely with North American stakeholders and support business operations aligned with their requirements.
· Ensure documentation and agreements are completed and organized within defined timelines.
Required Skills & Qualifications
· 5 to 8 years of experience in the BPO or service industry.
· Excellent technical writing and documentation skills.
· Strong ability to draft clear, crisp, and concise legal and operational documents.
· Good analytical and problem-solving abilities.
· Strong organizational skills with attention to detail in document management.
· Reasonable understanding of BPO commercial pricing constructs.
· Fair understanding of IT systems, data security, and compliance requirements.
· Hands-on experience with DocuSign or similar digital documentation tools.
· Experience working with North American customers and business environments.
Working Hours
· This role requires working in EST hours (Night Shift) to support North American operations.
Preferred Attributes
· Ability to manage multiple documentation tasks simultaneously.
· Strong communication and coordination skills when working with cross-functional teams.
· High level of professionalism and attention to compliance requirements.
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