Delhivery
Website:
delhivery.com
Job details:
Company Description Delhivery is India’s largest fully integrated logistics services provider, offering end-to-end solutions across express parcel, PTL and FTL freight, international shipping, and supply chain management. With a nationwide network covering over 18,850 pin codes and 99.5% of India’s population, Delhivery supports businesses of all sizes through technology-enabled logistics and AI-powered tools such as TransportOne. The company delivers services ranging from rapid intra-city delivery and national courier solutions to multimodal freight and optimized warehousing for both B2B and B2C channels. Having shipped over 4 billion parcels and 4.7 million tonnes of freight, and managing more than 22 million square feet of logistics infrastructure, Delhivery is trusted by over 48,000 businesses seeking reliable, scalable logistics support.
Role Description The Lastmile Operations role at Delhivery is a full-time, on-site position based in Guntur, responsible for ensuring efficient and timely delivery of shipments to end customers. This role involves overseeing daily delivery center operations, including route planning, load allocation, vehicle scheduling, and performance monitoring of delivery partners. The individual will coordinate with cross-functional teams to resolve exceptions, manage non-delivery reports (NDRs), handle customer escalations, and maintain service-level adherence. Day-to-day tasks include tracking key operational metrics, implementing process improvements, ensuring compliance with safety and quality standards, and supporting local business growth through effective capacity planning and resource management.
Qualifications
- Candidates should possess strong Analytical Skills for data-driven decision making, performance tracking, and route optimization.
- Candidates should possess effective Communication skills to collaborate with internal teams, delivery partners, and customers, and to manage escalations professionally.
- Candidates should possess Sales-related skills to support local business initiatives, nurture partner relationships, and identify opportunities to improve customer experience.
- Candidates should possess Operations Management skills to run daily lastmile processes, manage resources, maintain SLAs, and ensure adherence to safety and quality standards.
- Candidates should possess Project Management skills to lead local operational improvement initiatives, implement new processes, and manage timelines and stakeholders.
- Relevant experience in logistics, e-commerce delivery, or supply chain operations is highly beneficial.
- Ability to work in a fast-paced environment, handle operational challenges, and adapt to evolving business needs.
- Proficiency with basic productivity tools and operational dashboards; familiarity with logistics technology platforms is a plus.
- Bachelor’s degree in business, logistics, operations, or a related field preferred, or equivalent practical experience in a similar role.
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