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Chief Operations Officer

Min Experience

7 years

Location

El Rito, New Mexico, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

The Chief Operating Officer (COO) provides operational leadership across a multi-site healthcare organization, ensuring the delivery of high-quality, compliant, and financially sustainable patient care services. The COO oversees day-to-day operations including clinical support services, quality and compliance, risk management, and administrative functions. This role is responsible for driving operational excellence, improving patient outcomes, ensuring regulatory compliance (including AAAHC/CMS standards), and fostering a culture of accountability, safety, and continuous improvement.

Key Responsibilities - Operational Leadership

  • Direct and oversee daily operations across all clinic sites and service lines
  • Ensure efficient workflows, staffing models, and resource utilization
  • Partner with executive leadership to execute organizational strategy and growth initiatives
  • Lead operational readiness for expansion, new service lines, or facility development

Key Responsibilities - Quality, Compliance & Risk Management

  • Ensure compliance with AAAHC, CMS, OSHA, HRSA and state regulations
  • Oversee accreditation readiness, survey preparation, and corrective action plans
  • Implement and sustain quality improvement programs and performance metrics
  • Lead risk management, patient safety, and incident review processes

Key Responsibilities - Financial & Performance Management

  • Collaborate with finance to manage operational budgets and cost controls
  • Analyze KPIs including patient volumes, throughput, and workforce metrics
  • Drive improvements in operational efficiency and revenue cycle performance
  • Implaments Value-Based Models and Insurance Incentive Plans

Key Responsibilities - Leadership & Culture

  • Provide leadership and development to directors, managers, and department leaders
  • Foster a high-performance, just culture focused on accountability and engagement
  • Partner with HR on workforce planning, employee engagement, and performance management initiatives

Key Responsibilities - Patient Experience & Community Impact

  • Champion patient-centered care and improve patient satisfaction outcomes
  • Strengthen community relationships and ensure services meet population health needs

Minimum Qualifications

  • Master's degree in Healthcare Administration, Business Administration (MBA), Public Health, or related field
  • 7-10 years of progressive leadership experience in healthcare operations
  • Experience managing multi-site healthcare clinics or systems (FQHC preferred)
  • Demonstrated experience with regulatory compliance and accreditation (AAAHC, Joint Commission, or CMS)

Preferred Qualifications

  • Prior experience as a COO, VP of Operations, or senior healthcare executive
  • Strong background in quality improvement, compliance, and risk management
  • Experience in rural health or underserved populations

Core Competencies

  • Strategic Thinking & Execution
  • Operational Excellence
  • Mitigation Expertise
  • Financial Acumen
  • Regulatory & Compliance Expertise
  • Leadership & Team Development
  • Communication & Stakeholder Engagement

Work Environment

  • Multi-site healthcare setting with travel between clinic locations
  • Fast-paced, mission-driven environment focused on patient care and community health

Compensation & Benefits

  • Competitive executive salary (based on experience)
  • Comprehensive benefits package including health, dental, vision, and retirement
  • Paid time off and leadership development opportunities
Competitive Salary, Comprehensive benefits package including health, dental, vision insurances and 403B Retirement

About the company

Provides primary medical, dental, and behavioral healthcare services.

Skills

CMS
compliance
employee engagement
team development