Location: HSR Layout, Bangalore Team: Sales & Customer Support Type: Full Time|On site
Role Overview Hey You! Are you someone who loves connecting with people, solving real problems, and making someone’s day? Do you get a little rush when you close a sale or turn a frustrated customer into a fan? If yes — we might have the perfect role for you! We're looking for a Customer Happiness & Sales Champion — someone who can juggle a bit of everything: connect with leads, handle queries like a pro, and be the voice of our brand across calls, chats, and leads.
2. Key Responsibilities
Sales & Lead Management ● Conduct outbound sales calls to potential customers based on leads from digital channels, CRM, or marketing campaigns. ● Follow up with online leads generated via website, social media, and third-party platforms. ● Convert leads into successful sales by understanding customer needs and offering appropriate products/services. ● Achieve daily/weekly/monthly sales targets and contribute to team objectives.
Inbound Customer Support ● Answer incoming calls, emails, chats, and social media messages from prospective and existing customers. ● Assist customers with product inquiries, order placements, and service-related questions. ● Handle basic troubleshooting or service concerns and provide clear and timely solutions.
Escalation Handling ● Resolve customer complaints or escalate issues to the appropriate internal departments as needed. ● Track and follow up on escalated cases to ensure closure and customer satisfaction.
CRM & Reporting ● Maintain accurate records of customer interactions and sales activities using CRM tools. ● Share feedback and insights gathered from customer interactions to help improve processes and offerings.
3. Requirements ● Bachelor’s degree in any discipline (preferred: Business, Marketing, or Communications). ● 2–3 years of experience in sales or customer service, preferably in a B2C/e-commerce environment. ● Prior experience in jewellery, retail, hospitality or e-commerce industries. ● Excellent communication and interpersonal skills in English and Hindi ● Strong problem-solving abilities with a customer-first attitude. ● Basic Excel/Google Sheets Skills ● Ability to multitask and work in a fast-paced, target-driven environment.
4. Preferred Skills ● Familiarity with online lead sources and digital sales funnels. ● Comfort with handling a mix of voice, chat, and email support.
5. What we offer ● Competitive salary with performance-based incentives. ● Opportunity to grow within a fast-paced and growing organization. ● Supportive team environment with training and upskilling opportunities. ● Exposure to both sales and customer experience functions.