Online Sales Consultanat (Post Sales)

Location : Andheri East, Mumbai

Title Online Sales Consultant (Post Sales)

 Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) 1. Any bachelor degree is mandatory 2. MS Office certification / part of curriculum (Optional) Knowledge (knowledge gained in the past for this requirement) 

1. Knowledge of Voice & Non-voice 2. Online sales / offline sales / customer service 3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver Skills (Specific job skills required for this job) 

1. Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this 2. Technology skills - Surfing - Google, Whatsapp, FB etc. 3. Computer operating knowledge 4. Good English writing skill - Mandatory for E-mail and Chat team Experience (Specific type or amount of experience) 

1. 1 - 3 years of relevant experience in voice / non-voice & jewelry industry is preferred 2. Freshers with good communication skills and attitude 3. Customer service background (Eg. banking / e-commerce / service industry) Suitability Criteria Success Behaviors (Traits like interpersonal skills etc.) 

1. Interpersonal Skills 2. Influencing 3. Analytical 4. Pressure Tolerance 5. Enthusiastic 6. Team Player 7. People oriented 8. Team Player 9. Warmth / empathy 10. Organized 11. Interpersonal Skills Willingness (Preference / Values / other requirements) 

2. Ready to work in night shift (Shifts upto 10pm) 3. Ready to work in rotational week-offs (6 days in a month) 4. Extended working hours during festive and season times 5. Shift timing - 9 hours with strict adherence Profile 

Your KRA/KPI 1. Communicate with the customer via calls / email and resolve all the post sale queries 2. Addressing all customer queries 3. Following up with the customers 4. Timely responding to the customers 5. Retaining the existing and new customers 6. Coordinate with inter departmental personnel 7. Working on ERP system, Magento, Ameo etc. General