We are seeking an experienced Telesales Head to lead, scale, and optimize our telesales operations. The ideal candidate will have a proven track record of building high-performing teams, driving productivity, ensuring quality outcomes, and converting leads into measurable business growth. This role will be directly responsible for increasing walk-ins, conversions, and overall sales efficiency, while ensuring the team operates in alignment with organizational goals.
Leadership & Strategy
- Lead, mentor, and scale a telesales team to meet ambitious sales targets.
- Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.
- Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
- Drive collaboration with marketing and operations to ensure a seamless lead-to-conversion journey.
Operations & Process Management
- Establish and refine telesales processes to ensure consistency, efficiency, and service excellence.
- Set up and monitor daily/weekly/monthly KPIs for team performance. Conduct training and quality audits to maintain high communication and conversion standards.
- Manage lead allocation, follow-up strategies, and feedback loops with cross-functional teams.
CRM & Technology
- Use CRM tools effectively to track leads, pipeline, and conversion data.
- Leverage CRM insights to improve team productivity, lead nurturing, and sales forecasting.
- Implement automation and reporting dashboards to monitor real-time performance.
Business Growth & Ownership
- Take full ownership of the telesales function and its contribution to business revenue.
- Continuously identify opportunities to enhance lead conversion, upselling, and customer retention.
- Partner with leadership to forecast targets, budgets, and expansion plans.
Key Requirements
- 6–8 years of progressive experience in telesales / inside sales, with at least 2–3 years in a leadership role
- Proven success in scaling and managing large telesales teams.
- Strong understanding of sales productivity metrics, quality frameworks, and CRM systems
- (HubSpot, Salesforce, Zoho, or similar).
- Excellent communication, coaching, and data interpretation skills.
- Ability to drive a performance-driven, accountable, and motivating team culture.
- Experience in a retail, services, or consumer-facing environment preferred.
What We Offer
- Opportunity to lead and shape a high-growth sales function.
- Competitive salary + performance-linked incentives.
- A dynamic, growth-oriented work environment.
