Job Description – Department Manager
Industry: Jewellery Retail
Department: Retail Operations / Sales
Position: Department Manager
Location: As per store requirements
Reporting To: Store Manager
Job Summary
We are looking for an experienced and result-oriented Department Manager to manage daily operations, sales performance, customer experience, inventory, and team productivity within a jewellery retail store.
The ideal candidate should have strong experience in jewellery or organized retail, excellent leadership skills, and the ability to achieve sales targets while maintaining high operational standards.
Key Responsibilities
1. Sales & Business Performance
Achieve monthly and annual departmental sales targets.
Monitor sales KPIs, including conversion rate, Average Bill Value (ABV), and Units Per Transaction (UPT).
Drive sales across gold, diamond, platinum, and other jewellery categories.
Identify opportunities for upselling and cross-selling.
Monitor individual team performance and implement improvement plans.
2. Team Management & Leadership
Supervise, motivate, and guide sales executives.
Conduct daily briefings and allocate individual sales targets.
Train team members on product knowledge, customer handling, and selling techniques.
Manage staff schedules, attendance, and floor deployment.
Support the Store Manager in maintaining team productivity.
3. Customer Relationship Management
Ensure excellent customer service and a premium shopping experience.
Handle customer complaints and escalations professionally.
Build relationships with high-value and repeat customers.
Ensure timely follow-up with customers for enquiries, orders, and special occasions.
Promote customer retention and loyalty.
4. Inventory & Stock Management
Monitor stock availability, display standards, and merchandise movement.
Coordinate stock replenishment and inter-store transfers.
Ensure accurate stock records and support inventory audits.
Maintain proper handling and security of high-value jewellery.
Identify slow-moving and fast-moving inventory.
5. Store Operations & Compliance
Ensure adherence to company SOPs and operational guidelines.
Maintain visual merchandising and display standards.
Oversee billing accuracy, documentation, and daily reporting.
Ensure compliance with jewellery security and loss-prevention procedures.
Support store opening and closing activities.
6. Reporting & Performance Analysis
Prepare daily, weekly, and monthly sales reports.
Track sales performance against targets.
Analyse conversion rates, product-category performance, and team productivity.
Share performance updates and improvement recommendations with the Store Manager.
Candidate Requirements
Educational Qualification: Graduate preferred.
Experience:
Preferably 4–8 years of retail sales experience.
Experience in jewellery retail is strongly preferred.
Previous experience as a Department Manager, Floor Manager, Assistant Store Manager, or Team Leader is desirable.
Experience managing sales teams and achieving departmental targets.
Key Skills Required
Jewellery product knowledge (Gold, Diamond, Platinum)
Sales Target Achievement
Team Handling & Leadership
Customer Relationship Management
Inventory & Stock Management
Retail Store Operations
Sales KPI Monitoring
Communication & Problem-Solving Skills
Key Performance Indicators (KPIs)
Department Sales Target Achievement
Conversion Rate
Average Bill Value (ABV)
Units Per Transaction (UPT)
Customer Satisfaction
Team Productivity
Inventory Accuracy
SOP Compliance
Ideal Candidate
A proactive retail professional with strong sales leadership, jewellery product knowledge, excellent customer-handling skills, and the ability to manage a department independently while supporting overall store performance.
