The Assistant Head – Retail Sales will support the Retail Head in driving overall retail sales performance, store operations, team productivity, customer experience, and revenue growth across multiple stores. The role requires strong leadership, analytical ability, operational excellence, and hands-on experience in retail sales management within the jewellery or luxury retail industry.
Key Responsibilities
Sales & Revenue Management
- Drive achievement of monthly, quarterly, and annual sales targets across retail stores
- Monitor store-wise sales performance and implement strategies for business growth
- Ensure high conversion rates, ATV (Average Ticket Value), and customer retention
- Analyse sales trends and prepare performance reports for management review
Retail Operations
- Ensure smooth functioning of retail stores with adherence to SOPs and brand standards
- Coordinate with store managers for inventory planning, merchandising, staffing, and customer handling
- Monitor store audits, operational compliance, and process implementation
- Support new store launches and expansion activities
Team Management
- Lead, mentor, and motivate store managers and sales teams
- Conduct regular performance reviews and training sessions
- Identify manpower requirements and coordinate with HR for hiring and onboarding
- Build a high-performance sales culture across stores
Customer Experience
- Ensure premium customer service and relationship management
- Handle escalations and resolve customer concerns effectively
- Implement customer engagement initiatives to improve loyalty and repeat business
Strategy & Reporting
- Work closely with senior management on retail growth strategies
- Track KPIs, productivity metrics, and operational efficiencies
- Prepare daily, weekly, and monthly MIS reports
Desired Candidate Profile
- Bachelor’s degree in Business Administration, Retail Management, or related field
- 7+ years of experience in retail sales, preferably in jewellery, luxury, fashion, or lifestyle retail
- Strong understanding of retail operations and team management
- Excellent leadership, communication, and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple stores and teams efficiently
- Proficiency in MS Excel and retail reporting systems
Preferred Skills
- Multi-store retail management experience
- Strong sales planning and target achievement background
- Experience in luxury retail/customer relationship management
- Ability to work in a fast-paced and growth-oriented environment
What We Offer
- Opportunity to work with one of India’s growing lab-grown diamond jewellery brands
- Dynamic and growth-focused work environment
- Career advancement opportunities with retail expansion plans
- Competitive compensation and performance incentives