TEKWISSEN
Website:
tekwissen.com
Job details:
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.
Position: L3 - Support Consultant + Op Manager
Location: Noida
Job Type: Full Time
Work Type: Onsite
Job Description:
- Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management, and knowledge management.
- Responsible for managing the team comprising L1, L2, and other L3 team members.
- Coordinate and collaborate with customer Teams.
- Drive complex SailPoint issues and resolve them to closure.
- Drive RCA and handle the complete problem management process.
- Act as the primary point of contact for all onsite IAM-related issues, queries and deployments.
- Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.
- Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration.
- Responsible for Change management, raising CRs in Service Now/JIRA etc.
- Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions.
- Should be able to extend configuration for Role-Based Access Control (RBAC) and Segregation of Duties (SoDs).
- Initiate, configure, execute, and support SailPoint Access reviews and should be able to drive the access review campaign.
- Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers.
- Execute minor and major system upgrades and patches related to the product.
- Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks).
- Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools.
- Good understanding of Java and BeanShell Coding. Ability to write complex SQL queries. Knowledge of Active Directory/LDAP and databases.
- Familiar with code repositories (Git).
- Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint on Windows and Linux environments.
- Should be capable of doing automation scripts.
- Should be able to take release from development to test and can deploy into production.
Roles & Responsibilities:
- Support Engineer (L3 - Support Lead) for SailPoint IdentityIQ.
- The L3 and Lead will be part of the client’s overall IAM-managed services Team deployed at
- the customer site to deal with SailPoint incident support, problem management, change
- management, platform configuration, performance improvement & maintenance. He will
- be the single point of contact between the customer and the internal team.
Qualification:
- Bachelor's degree in Computer Science/Information Technology, or a related field.
- 5-8 years of relevant experience in SailPoint support.
- Experience in driving L3 Level troubleshooting of IAM Solution with SailPoint IIQ
- Experience in handling change management with IIQ.
- MSP (Managed Services Provider) experience supporting multiple customers’infrastructure.
- Should have experience working with large-scale IAM implementation with multiple stakeholders.
- Product certification (preferred).
Required Skills:
- IdentityIQ Support experience with ForgeRock as a secondary skills.
- Strong communication, presentation and collaboration skills.
- Direct Customer handling experience (Onsite)
- Problem-Solving Attitude
- Strong L3 Level Knowledge with exposure to coding of Either ForgeRock AM or
- SailPoint IdentityIQ or both
- Strong knowledge of Support Processes and Procedures
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Click on Apply to know more.