Website:
rejuvent.in
Job details:
Job Title: Team Lead – SD-WAN & Network Support (L3)
Experience: 8–12 Years
Location: Chennai
Job Description
We are looking for an experienced
Team Lead (L3) with strong expertise in
SD-WAN and Network Support. The ideal candidate should have hands-on troubleshooting experience, lead technical teams, and support international customers while ensuring high service quality.
Key Responsibilities
- Lead the L3 network support team and handle critical technical issues.
- Troubleshoot complex SD-WAN and network-related incidents.
- Work on Fortinet and Cisco networking solutions.
- Support international customers and ensure timely issue resolution.
- Follow ITIL processes for incident, problem, and change management.
- Handle high-pressure situations and drive issues to closure.
- Understand how network products and systems work and provide technical guidance to the team.
- Coordinate with internal and external stakeholders for service delivery and escalations.
Required Skills
- 8 –12 years of experience in Network Support.
- Strong experience as an L3 Engineer or Team Lead.
- Hands-on experience with SD-WAN.
- Basic to good knowledge of Firewalls.
- Good product knowledge of Fortinet and Cisco.
- Strong troubleshooting and root cause analysis skills.
- Experience supporting international customers.
- Good understanding of ITIL processes.
- Excellent communication and leadership skills.
Important Note
- This is not a network monitoring role.
- We are looking for candidates who can troubleshoot, resolve complex issues, and lead the technical team, not candidates whose primary experience is only monitoring network links or NOC operations.
Skills: troubleshooting,network support,,sd-wan,l3 network support
Click on Apply to know more.
