Persistent Systems
Website:
persistent.com
Job details:
About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.
About Position
Experience in global systems support, with emphasis on the Market / Credit Risk domain. Experience with key financial industry data domains (e.g. reference data, market data etc.)
- Role: L2 Support Engineer
- Location: Pune/Bangalore/Hyderabad
- Experience: 5 to 8 Years
- Job Type: Full Time Employment
What You'll Do
- Timings: Japan shift: 5:30am to 2:30pm IST
- Ensure the timely production of local and global risk measures and reports daily
- Monitor overnight risk batch processes and publish daily status reports
- Respond to support incidents such as data load calculation or report generation failures
- Manage incident tickets and track resolution through ITSM tools (JIRA ServiceNow)
- Respond to end-user service requests
- Release Management on UAT and Production Environments
- Ensure succinct and timely communication of issues to stakeholders (e.g. Global Risk business support teams management)
- Contribute to operational documentation (e.g. knowledge-library articles runbooks etc.)
- Participate in rota with other support staff to provide support cover for Global Risk Platform including on-call and weekend support
- Manage infrastructure changes needed to enable access to Global Risk Platform for global users
- Be able to assist users with creating queries and dashboards for both Matsuri (ActivePivot) and Global Reporting Layer (Snowflake)
Expertise You'll Bring
- Hands-on experience with
- SQL for data investigation and analysis
- Unix/Linux for log monitoring and batch job handling
- Scripting languages (Python, Shell, Powershell) for automation
- Knowledge of cloud environments (AWS, Azure, GCP) and CI/CD tools
- Proficiency in software configuration management tools (e.g. version control, artefact repositories)
- Proficiency in use of collaboration tools such as Confluence and JIRA
- Experience with continuous integration
- Understanding of financial products (Rates, FX, Equities, Credit, Commodities, etc) and familiarity with risk metrics (VaR, FRTB, sensitivities, stress tests)
- Proficiency in Japanese language (not mandate)
- Strong communication, coordination, and incident management capabilities
- Excellent analytical and problem-solving skills
- Ability to handle multiple work streams and assignments simultaneously.
Benefits
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent
For more detail, please contact ? Pooja Mutkiri (pooja_mutkiri@persistent.com)
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
L2 Support,Incident Management,ITSM
Click on Apply to know more.