Chubb Fire & Security Group
Website:
chubbfs.com
Job details:
Role: L2 IT Support Tech
Location: Manyata Tech Park, Bengaluru
Company: API Group
Company Description:
APi Group is a global provider of commercial life safety, security, and specialty services,
focusing on fire protection, security systems, and industrial services. The company works with
various commercial and institutional clients in sectors like healthcare, education, and real
estate, designing, installing, inspecting, and servicing integrated occupancy and safety systems.
We have been protecting people and assets for over 100 years. Today, our 29,000 employees in
500 branches in 21 countries work to make the world safer, protect people, and provide peace
of mind. APi Group offers a range of services, including business solutions, safety services, and
specialty services, encompassing areas like fire and life safety, insulation contracting and
distribution, and other construction-related services. Our head office is located in Minnesota,
and this role will be based in the APi Capability Center in Bangalore.
Role Summary:
We are currently seeking an IT Support Technician to support our business, the candidate
will be responsible for supporting our business in office and in the field. They will be performing
a variety of support activities while maintaining strong communication with field & business
users around expectations and solutions. We are looking for a professional IT Support
Technician that is service/support oriented to support our business. This role will report to the
Enterprise Operations Manager.
Essential Duties & Responsibilities:
Provide support that meets the high expectations of field and business users.
Develop new and maintain knowledge articles to teach helpdesk and level 1 teams.
Determine best course of action for users based on troubleshooting.
Determine hardware specs needed for client while developing client solutions.
Prioritize and maintain issues in Service Now for supported staff.
Analysis of software use cases to determine hardware needs.
Develop fixes for problems, test, revise and document fix.
Collaborate with cross-functional teams to provide a better experience for the end user.
Act and present self as extremely professional.
Develop process with new & existing technology.
Test hardware configurations.
SME for unique technologies; segment specific
Accountable to operational tasks within all aspects of IT space.
Document, test, deploy new hardware/software solutions.
Qualifications:
Minimum 3+ Years of experience as an L2 IT Support Tech.
Bachelor's degree in related field or equivalent combination of education and experience.
Proficient in MS Office; Outlook, Word, Excel, Teams, and Visio.
Strong written and verbal communication skills (English).
Flexibility to work occasionally outside business hours to support security incident response,
project work, or maintenance window activities.
Experience in responding with the highest level of professionalism in stressful, urgent
situations.
A technical understanding of IT networks, Audio/Video rooms, and IT applications.
Proficient, and/or Thorough understanding of computer-related AV applications, systems and tools.
Excellent organizational skills and analytic, problem-solving skills.
Impeccable confidentiality, attention to detail, and self-organization.
Self-directed and motivated with a positive and willing attitude.
Ability to troubleshoot technical issues while communicating with peers & users.
Interested candidates can share their CV to: rakesh.tarai@chubbfs.com
Click on Apply to know more.