CSK Information Technology Pvt Ltd
Website:
cskinfotech.com
Job details:
Company Description CSK Information Technology Pvt Ltd is a technology services company focused on delivering reliable IT solutions and support to its clients. The organization emphasizes strong customer relationships, timely service delivery, and efficient problem resolution. Team members work with a variety of systems and applications, gaining exposure to diverse technical environments. CSK Information Technology encourages continuous learning, practical skill development, and collaborative work to meet customer expectations. The company values professionalism, accountability, and a service-oriented mindset.
Role Description This is a full-time, on-site L2 Customer Support Engineer role based in Noida. The L2 Customer Support Engineer will handle escalated technical issues from L1 support, diagnose complex problems, and provide timely resolutions to customers. Responsibilities include monitoring tickets, performing in-depth troubleshooting, coordinating with internal technical teams, and documenting solutions and known issues. The role involves delivering clear communication to customers, guiding them through issue resolution steps, and ensuring high levels of customer satisfaction. The engineer may also support field service activities, assist with deployments or configuration changes, and contribute to improving support processes and knowledge bases.
Qualifications
- Customer service and customer support skills, with the ability to manage escalations professionally.
- Strong troubleshooting and technical support skills for software, hardware, or network-related issues.
- Clear written and verbal communication skills to explain technical information to non-technical users.
- Field service experience or the ability to support on-site interventions and coordination when needed.
- Relevant technical degree or diploma (e.g., Computer Science, Information Technology, Electronics) or equivalent practical experience.
- Familiarity with ticketing systems, remote support tools, and documentation practices.
- Ability to work in a structured, process-driven environment and meet service-level targets.
- Analytical mindset, attention to detail, and willingness to learn new technologies and products.
- Prior experience in an L2 or advanced support role in IT or related fields is an advantage.
Click on Apply to know more.