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- Job Description
- .NET Engineer – L2 Application Support
Here are the fundamental requirements for the L2 role:
Excellent knowledge of ServiceNow, including incident management, change management, reporting, dashboards, and a solid understanding of the Application Service object with all related dependencies.
Strong troubleshooting skills across web applications, backend components, infrastructure (Azure) and API integrations.
Database knowledge – MySQL and CosmosDB.
Azure DevOps used as a bug‑tracking system, plus basic understanding of development processes.
Clear understanding of what a CI/CD process is.
Job Overview
- We are looking for a Mid-Level .NET Engineer – L2 Application Support with 3–7 years of experience to join our Level 2 (L2) Application Support team.
- The role focuses on supporting production .NET applications with multiple integrations, handling ServiceNow queues, resolving minor issues, and collaborating with L3 teams for advanced technical matters.
- The ideal candidate has hands-on experience in L2 technical support, is comfortable working in a ticket-driven environment, and is available to support CET-aligned working hours (12:30 PM – 9:30 PM IST).
Responsibilities
- Monitor the L2 support queue in ServiceNow during agreed CET-aligned support hours as defined in the SOW
- Respond to incoming support tickets, including:
- Access requests
- Basic configuration tasks
- Minor application issues
- General user clarifications
- Perform initial analysis, triage, and problem identification to determine resolution paths
- Apply code fixes or configuration-level corrections
- Handle code enhancements along with support tickets, hence candidate should be good with software development as well
- Redirect or escalate tickets to appropriate ServiceNow queues (L1, L3, or other functional teams) when required
- Support .NET-based applications with multiple system integrations in a production environment
- Collaborate closely with the Client’s L3 team for issues requiring code changes or new feature development
- Ensure accurate documentation, timely updates, and status communication within ServiceNow
- Provide simple reporting on ticket volumes, categories, priorities, and resolution status
Required Qualifications
- 3–7 years of professional experience in .NET Engineer – L2 Application Support
- Strong hands-on experience with .NET Framework / .NET Full-Stack applications
- Proven experience supporting production applications in an L2 support model
- Hands-on experience with ServiceNow (queue monitoring, ticket handling, escalation)
- Understanding of application integrations and support workflows
- Ability to troubleshoot application-level issues and perform root-cause analysis
- Willingness to work in CET-aligned support hours (12:30 PM – 9:30 PM IST)
- Preferred Qualifications
- Prior experience working in managed services or application support projects
- Exposure to ITIL processes or service delivery frameworks
- Experience supporting applications for international clients
What’s In It For You
- Opportunity to work on a technically challenging and impactful landscape
- Join a values-driven, employee-centric organization
- Work in a growing startup delivering breakthrough digital products
- Exposure to an international distributed work environment
- Remote-first setup with optional collaboration at the Baner, Pune office
- Direct exposure to large client organizations
- Collaborative and supportive team environment
- Professional development and continuous learning opportu
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