Amazure Technologies Pvt Ltd
Website:
amazuretec.com
Job details:
Job Description
L1 Engineer – Forcepoint DLP & DSPM
Role: L1 Engineer – Forcepoint DLP & DSPM
Experience: 1–3 years
Location: Customer Premises (Onsite) - Pune
Shift: 12x6 Onsite (with 12x7 remote backup coverage)
Role Summary
Handle daily operations, monitoring, and L1 incident response for the customer’s Forcepoint DLP and DSPM environment, ensuring SLA-driven service delivery and policy hygiene across endpoints and servers.
Key Responsibilities
• Manage day-to-day operations and BAU activities of Forcepoint DLP (Network, Endpoint, Email, Web) and Forcepoint DSPM.
• Monitor consoles, dashboards, and alerts; perform L1 triage, incident validation, and ticket logging.
• Configure, fine-tune, and maintain DLP policies, rules, and classifiers to reduce false positives.
• Troubleshoot Forcepoint endpoint agent issues – installation, upgrades, connectivity, and policy sync.
• Perform health checks of Forcepoint management servers, agents, and components on server and endpoint side.
• Support DLP/DSPM upgrades, patching, and agent version management as per change windows.
• Coordinate with Forcepoint OEM support for escalated cases, product issues, and advisories.
• Assist in remediation of application vulnerabilities on DLP/DSPM components in coordination with OEM.
• Prepare weekly and monthly operational reports, SLA dashboards, and management-level KPI reports.
• Issue critical incident notifications and security advisories to the customer as per agreed protocols.
• Support yearly DLP Health Check Assessment and implement recommended actions.
Required Skills
• Hands-on experience with Forcepoint DLP (Network, Endpoint, Email/Web channels) – mandatory.
• Working knowledge of Forcepoint DSPM or equivalent data security posture tools.
• Understanding of data classification, content rules, fingerprinting, and DLP policy lifecycle.
• Working knowledge of Windows Server, Active Directory, and endpoint OS (Windows/macOS).
• Basics of networking – TCP/IP, DNS, proxy, SMTP, SSL inspection.
• Awareness of data protection regulations (GDPR, HIPAA, PCI-DSS, DPDP).
• Exposure to ticketing tools (ServiceNow / Jira / Remedy) and SIEM platforms is preferred.
Qualifications
• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
• Forcepoint DLP certification (FCSE / FCA – DLP) preferred.
• CompTIA Security+, CEH, or equivalent certifications are an added advantage.
Soft Skills
• Strong incident documentation and customer communication.
• Ability to work in shifts within an SLA-driven environment.
• Ownership, attention to detail, and structured escalation discipline.
Click on Apply to know more.