Networkex
Website:
networkex.in
Job details:
Company Description Networkex is an IT services organization specializing in IT hardware solutions, managed services, facility management services (FMS), and digital transformation initiatives. The company provides annual maintenance contract (AMC) services to help organizations maintain reliable and efficient IT infrastructure. Networkex also supports business applications such as Microsoft Dynamics and offers .NET development capabilities, enabling end-to-end technology support. By combining infrastructure management and application services, Networkex helps clients improve performance, reduce downtime, and optimize their technology investments.
Role Description This is a full-time, on-site L1 Desktop Support role based in Hosur. The individual in this role will provide first-level technical support for desktops, laptops, and peripherals, including troubleshooting hardware and software issues and resolving user incidents. Daily responsibilities include installing and configuring operating systems and applications, responding to service desk tickets, documenting issues and resolutions, and escalating complex problems to senior support teams when necessary. The role also involves maintaining asset records, performing basic network connectivity checks, supporting standard office applications, and ensuring adherence to company policies and security guidelines. The L1 Desktop Support professional will interact regularly with end users to provide clear, courteous, and timely assistance.
Qualifications
- Ability to troubleshoot and support desktop, laptop, printer, and other IT hardware issues effectively.
- Experience installing, configuring, and supporting operating systems (e.g., Windows) and common office applications.
- Basic understanding of networks, user account management, and routine system maintenance tasks.
- Strong customer service orientation with clear written and verbal communication skills.
- Ability to follow standard operating procedures, document incidents, and work within ticketing or helpdesk systems.
- Relevant technical certification or diploma in IT, Computer Science, or related field; a bachelor’s degree is an advantage.
- Prior experience in desktop support or IT helpdesk is preferred; exposure to managed services or FMS environments is beneficial.
- Willingness to work on-site in Hosur, collaborate with team members, and adapt to changing technology and support needs.
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