L1 Application Support Executive (UMS)

Website: qucatalyst.com
Job details:

Company Description

QuCatalyst is a trusted strategic consulting and execution partner that helps organizations harness the power of smart outsourcing to reduce the Cost of Poor Quality (CoPQ), streamline operations, and accelerate digital transformation. We ensure every initiative aligns with business goals, timelines, and budgets. Our mission is to provide precise and purposeful solutions to meet our clients' needs effectively.

Position: UMS Support Executive (Level 1) (Client-based)

Location: Barasat | Onsite | Full-time

Experience: 1–2 years’ experience in IT helpdesk or application support.

Compensation: Rs. 15,000 - Rs. 25,000

NOTE: CANDIDATES ONLY FROM KOLKATA OR NEARBY (Preferred)

Role Summary

We are looking for an L1 Application Support Executive to provide first-level functional and technical support for a University Management System (UMS). The role involves handling user queries, troubleshooting basic application issues, logging and tracking tickets, and escalating complex cases to L2 teams as per defined SLAs.

Key Responsibilities

• Act as the first point of contact for UMS-related support queries

• Diagnose and resolve login, access, data entry, and basic functional issues

• Log, monitor, and update incidents in the ticketing system

• Escalate unresolved issues following the escalation matrix

• Support faculty, administrative staff, and students in system usage

Requirements

• Graduate (CS/IT)

• 1–2 years’ experience in Application Support / IT Helpdesk

• Familiarity with L1/L2 support models and ticketing tools

• Strong troubleshooting and communication skills

• ERP/MIS/Education Management System experience is an advantage

Click on Apply to know more.