Customer Engagement and Experience Member Advocate II (Los Angeles, CA, US, 90017)

L.A. Care Health Plan

Salary: $67k - $107k
Experience: 4+ yrs
Location: Los Angeles, California, United States
Job type: Full-time

Required skills

communication skills
customer engagement

About the role

Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Customer Engagement and Experience Member Advocate II serves as primary point of contact for community-based organizations, advocacy groups, public agencies, regulators, members and families with complex issues or concerns. This position manages relationships and strengthens linkages with community-based organizations and other advocacy organizations.

Duties

Ensures proper and timely handling and coordination of escalated members issues presented by community based organizations, advocacy groups, public agencies, regulators, and members.

Maintains relationship and strengthens linkages with advocacy agencies, Regional Center, community-based organizations and other external agencies.

Identifies systematic issues and works with other L.A. Care staff to develop solutions and education.

Develops and delivers educational and outreach training presentations regarding L.A. Care's services to external agencies.

Performs other duties as assigned.

Duties Continued

Education Required

Associate's Degree

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Bachelor's Degree

Experience

Required:
At least 4 years demonstrated experience working with low economic status populations or other diverse communities in settings such as community-based organizations, social service agencies, clinical settings, advocacy groups, or civic organizations.

Experience resolving individual cases with regulatory state agencies.

Skills

Required:
Knowledge of health care regulations, and policies and procedures.

Excellent interpersonal communication skills.

Excellent public speaking/public presentation skills.

Preferred:

Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Light

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

About L.A. Care Health Plan

Public health plan providing coverage to Los Angeles residents.

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