Product Manager

Kylas is a rapidly growing SaaS-based company offering a cutting-edge Sales CRM solution. Our product helps businesses streamline their sales processes, enhance customer relationships, and drive revenue growth. Focused on lead management and workflow automation, Kylas has quickly become a leader in the Sales CRM space, ranking 4th in India within just two years of its commercial launch. We are looking for a passionate Product Analyst to join our team and drive product enhancements for our Sales CRM, ensuring it meets the evolving needs of businesses across industries. Key Responsibilities: User Research & Product Insights: - Conduct user research (surveys, interviews, usability tests) specifically for sales teams to understand pain points and needs related to CRM functionality, sales workflows, and customer management. - Gather qualitative and quantitative insights to drive product improvements that enhance the sales experience. - Analyze user feedback and market trends in the CRM space to inform strategic product decisions. - Build a deep understanding of the customer journey for sales teams, from lead acquisition to deal closure, and use this knowledge to improve the CRM product. - In Depth competitive analysis and understanding the role of AI in sales and new age CRM use cases. How to adopt and transition to Native AI CRM. Product Development & UX Collaboration: - Collaborate with Product Managers, UX/UI Designers, and Engineers to define user stories and acceptance criteria for new CRM features that support sales team workflows. - Work closely with the UX/UI team to ensure the CRM interface is user-friendly, intuitive, and tailored to the needs of sales professionals. - Participate in wireframing, prototyping, and other design discussions to improve the CRM experience for sales teams and customers. Data-Driven Performance Analysis: - Track key performance metrics for the Kylas Sales CRM, including sales team engagement, lead conversion, retention rates, and feature adoption. - Develop and maintain dashboards that provide insights into sales performance and CRM usage, helping stakeholders monitor and act on product performance. - Analyze A/B test results and user behavior data to identify opportunities for CRM feature optimization, ensuring the product is aligned with sales team needs and market demands. Stakeholder Collaboration & Communication: - Collaborate with cross-functional teams (product, engineering, sales, and marketing) to ensure the CRM product roadmap reflects the needs of sales teams and is aligned with broader company goals. - Communicate findings, research insights, and data-driven recommendations effectively to key stakeholders in a clear and actionable manner. - Assist in prioritizing the product backlog by balancing user needs, technical constraints, and business objectives. Market Research & Process Improvement: - Stay up-to-date with trends in Sales CRM solutions, sales automation technologies, and competitor offerings to keep Kylas ahead of the curve. - Contribute to A/B testing and experimentation efforts aimed at optimizing CRM features and improving the sales user experience. - Support new feature launches by providing research-backed recommendations and ensuring the product meets the evolving needs of sales teams.

Kylas is a rapidly growing SaaS-based company offering a cutting-edge Sales CRM solution. Our product helps businesses streamline their sales processes, enhance customer relationships, and drive revenue growth. Focused on lead management and workflow automation, Kylas has quickly become a leader in the Sales CRM space, ranking 4th in India within just two years of its commercial launch.