Deloitte
Website:
deloitte.com
Job details:
Summary
Position Summary
Specialist Assistant Manager, Content Management
Do you enjoy working with a team that enables the flow of knowledge and expertise to our client service professionals around the world? If so, this may be a great opportunity for you. The KX Documents Publishing team is looking for highly motivated individuals with strong communications skills, attention to detail, and a positive, professional attitude.
The KX Documents Publishing Assistant Manager is responsible for the day-to-day operations of the content acquisition and publishing processes executed by the team. The role also includes analyzing operational data, preparing periodic leadership reports, managing logistics, completing compliance checks, ensuring task allocation aligns with team capacity, and monitoring productivity metrics.
Work you'll do
As a Specialist Assistant Manager, Content Management on the KX Documents Publishing team, you will be responsible for:
- Managing end-to-end delivery of documents publishing workstreams to meet turnaround times and service level agreements.
- Allocating work across team members based on priority, due dates, capacity, and delivery risk.
- Monitoring pipeline, productivity, utilization, backlog, and ageing items to identify issues and maintain delivery continuity.
- Preparing operational reports, dashboards, and analyses to support performance tracking and decision-making.
- Defining, maintaining, and improving workflows, standard operating procedures, and operational controls across workstreams.
- Collaborating with stakeholders and Knowledge Services teams to support service delivery, planning, and cross-team alignment.
The team
This team is involved in processes that uphold client confidentiality and Intellectual Property guidelines for documents on the Knowledge Exchange (KX) and Deloitte Resources (DR) sites. Among other responsibilities, the team is responsible for searching, curating and maintaining a learning base to provide seamless environment for real-time access to knowledge/content via global platform (proposals, qualifications, and thought leadership) to facilitate quick solutions for client needs. The team is also responsible for collecting, managing and publishing content on knowledge sharing platform to safeguard confidentiality of clients.
Location: Hyderabad
Shift Timings: 11 AM to 8 PM
Qualifications
Required:
- 5-8 years of experience in content management, content publishing, content operations, or knowledge management
- 6 years of experience in content acquisition, tagging, content record maintenance, archiving, or publishing operations
- Advanced proficiency in Microsoft Excel
- Experience preparing operational reports, dashboards, reconciliations, and data quality checks
- Experience managing work allocation, pipeline tracking, and service delivery across multiple workstreams
- Bachelor’s or master’s degree in Library Sciences, or postgraduate degree in English, Economics, or Literature, or Master of Business Administration
Preferred:
- 2-3 years of experience in a professional services environment
- Experience working with content management tools, workflow tools, or publishing platforms
- Experience analyzing operational metrics, turnaround times, and service level agreement performance
- Experience documenting and maintaining standard operating procedures and process workflows
- Project management certification such as Project Management Professional or Scrum certification
- Experience collaborating with stakeholders across teams and geographies
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 352005
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