Enterprise Systems Manager

ENTERPRISE SYSTEMS MANAGER

ROLE OVERVIEW

The Enterprise Systems Manager is responsible for the strategy, stability, and evolution of Kwik Lok’s global enterprise systems (ES) landscape. This role blends hands-on technical oversight with people and project leadership, ensuring enterprise systems reliably support manufacturing operations, ERP processes, automation technologies, and corporate functions.

Reporting to the CFO, this role leads the Enterprise Systems (IT/IS) team, manages complex system escalations, and collaborates internationally with department heads to deliver secure, scalable, and efficient multi-year solutions aligned with business goals.

POSITION RESPONSIBILITIES AND RESULTS

People Leadership

• Lead, coach, and mentor the ES team, emphasizing a culture of ownership, accountability, continuous improvement, impeccable customer service, cross‑functional partnership and business alignment.
• Support ES team skill development and performance through training, knowledge sharing, and hands‑on guidance.
• Provide high-level training to direct reports and internal stakeholders on emerging technologies and new systems.
• Serve as a consultant to senior management to resolve business challenges through innovative technical solutions.

Strategic Operations Leadership

• Own and execute a multi-year ES strategy that aligns technology investments with global company objectives.
• Oversee the ES budget for capital and operating expenses; in conjunction with the CFO, approve all hardware, software, and service acquisitions
• Develop and maintain ES objectives, policies, and procedures to ensure systems operate within defined budget, time, and security specifications.
• Perform business and functional analysis and reach sound conclusions regarding customer needs and requirements.
• Maintain knowledge of emerging technologies, and the ability to apply these in the service of the company’s key business goals.
• Own framework for security governance, including risk management, ownership of incident response, and development of policies and standards.

Systems & ERP Administration

• Implement best practices across cloud, ERP, manufacturing systems, printers, labeling systems, and local infrastructure.

• Lead the design, implementation, and senior-level support of complex global network architecture, including Windows/Linux servers, virtualization, and security infrastructure (firewalls, VPN, VOIP).
• Support and optimize the NetSuite ERP & CRM ecosystem, ensuring seamless integration with legacy systems (Dynamics AX/NAV/GP) and Kwik Lok’s operational workflows.
• Maintain Azure-hosted workloads and Power Platform integrations while researching and recommending cost-effective improvements for cloud migrations and automation rollouts.
• Collaborate across the enterprise to administer network hardware and ensure system stability during ERP optimization and long-range planning phases.
• Oversee enterprise-wide configuration, patching, endpoint systems, and identity management protocols to ensure a secure and reliable digital environment.
• Lead complex system upgrades, cloud migrations, and production automation rollouts, coordinating across engineering and operations for seamless integration of new equipment and manufacturing system enhancements.
• Prepare and maintain accurate and complete records, reports, and technical documentation.

• Support audits and compliance requests, including responding to data validation and operational queries.

Technical Support

• Serve as the Tier 3 lead for troubleshooting complex issues across servers, network infrastructure, production systems, and integrated business applications.
• Receive, prioritize, assign, and/or respond to incoming work orders, calls and/or emails regarding network and helpdesk requests, while providing a high level of customer service.
• Assess customer needs, set priorities and allocate resources to most effectively meet needs in a timely fashion.
• Support Kwik Lok production activities through the manufacture of Kwik Lok closures with a focus on continuing improvement of quality, food safety, and manufacturing processes.

REQUIRED QUALIFICATIONS

• Education:
  • Bachelor’s degree in computer science, information systems, or a related field.
  • Relevant industry certifications such as Azure, Dynamics, VMware, or ITIL are highly preferred.
• Experience:
  • 8+ years of experience in systems engineering or advanced systems support and troubleshooting, with a preference for candidates from manufacturing environments.
  • 3+ years of experience directly supervising technical staff, including responsibility for performance management, resource allocation, and team development.
  • Demonstrated background in successful systems deployment and managing complex global information technology network administration.
  • Extensive history in network security policies, procedures, maintenance, and backup protocols.
• Knowledge:
  • Deep understanding of the NetSuite ERP & CRM ecosystem and Azure services, including Power Platform, AI-driven efficiency solutions, and cloud integrations to drive business productivity.
  • Comprehensive knowledge of Windows/Linux server administration, virtualization platforms (VMware/Hyper-V), and enterprise networking (firewalls, switching, VPN, Wi-Fi).
  • Familiarity supporting industrial automation systems, production test environments, and enterprise-grade labeling or printing hardware.
  • Expert knowledge of security and compliance controls, system monitoring, performance tools and recovery/backup procedures.
• Must be able to pass pre-employment drug and background screenings.
• Must be legally authorized to work in the United States without sponsorship.

KEY SKILLS AND ATTRIBUTES

• Possesses strong strategic problem-solving skills with a drive to improve processes and actively move opportunities to resolution.
• Accustomed to working in an open, team-oriented, and highly interactive culture with a proven ability to build partnerships with cross-functional and technical partners.
• Demonstrates a consistent track record of coordinating and leading numerous, simultaneous projects to successful completion through effective change management.
• Ability to organize and prioritize a wide variety of tasks and projects in an effective and timely manner.
• Capable of communicating effectively both orally and in writing, specifically the ability to explain technical concepts to non-technical coworkers and policy makers to facilitate informed decision-making.
• Skilled at negotiating with external service providers and building strong technology vendor relationships.
• Approaches work with an innovative spirit and a constant focus on continual improvement.

ALL THE DETAILS…

• Pay scale: $132,945 – $144,421 per year
• Insurance Benefits: Medical, Dental, Vision, Prescription, Life and Disability Insurance plans (60 day waiting period).
• Retirement Benefits: 401K Plan with company match (90 day waiting period - restrictions apply).
• Paid Time Off: (90 day waiting period, prorated for first year).
  • Vacation: 160 hours a year, with increases based on years of service.
  • Holidays: 70 hours a year (8.5 days): 1 Floating Holiday, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following, half day on Christmas Eve, and Christmas Day.
  • Sick Leave: 40 hours a year, accrued at 1 hour per 40 hours worked for hourly employees; salary employees prorated for first year.
• Other Compensation: Employees may be eligible for annual performance bonuses.
• Schedule: Monday through Friday, 8:00am to 5:00pm
• Location: Based out of Yakima, Washington, hybrid and remote arrangements depending on candidate
  • Telework expectations: Must be available and responsive during scheduled work hours and possess a physical workspace that facilitates telework (internet access, ability to focus on work during work hours if others are present in the home, successfully complete telework environment safety assessments on a regular basis). Employees must use video during virtual meetings to support non-verbal communication continuity. Kwik Lok will supply the employee with all necessary technology to perform work.
  • Travel: Must be willing to travel domestically and internationally up to 10% of the time. 
• Work environment:
  • Occasionally bends, squats, reaches, kneels, and may lift up to 40 lbs. on occasion. Constantly seeing, hearing, talking.
  • Noise level in office environment 10dB, 85-95 dB in production environment.
  • Regularly sitting and/or standing at a computer.

To learn more about Kwik Lok, click here.  

Kwik Lok is an Equal Employment Opportunity (EEO) employer. We strongly encourage people from underrepresented groups to apply. We value a diverse workforce and provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, disability, marital status, genetic information, status as a veteran, unrelated criminal conviction history, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job or participate in the application and interview process.

To view labor compliance information, click here.

Manufactures bag closures and automated closing machinery for food packaging.