Technical Writer

We are looking for a Technical Writer to develop end-user documentation for the Kustomer platform. As a Technical Writer, you will help us to enrich our knowledge base, craft and own communication about each new product release in collaboration with product and engineering, and optimize our knowledge to drive impact through AI. You'll be responsible for: Creating content for Kustomer's support center and developer documentation Identify areas of opportunity for improving adoption of self-help through improved documentation Working with the Product, Marketing, Customer Experience, and Engineering teams to ensure content completeness and accuracy Building parts of the Kustomer user guides for existing and new features of the product Providing data driven information to product teams about feature complexity, confusion on behalf of users Reviewing and editing all user instruction text and error messages in the product

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta's Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer's growth and success for many years to come.