Customer Focus
● Build and maintain strong customer relationships by
understanding their preferences and providing tailored solutions.
● Address issues professionally and ensure customer needs are met.
● Gather customer
feedback to improve products and services while addressing any concerns
promptly.
Sales Mastery
● Responsible for achieving store sales targets.
● Drive solution-based sales by understanding customer
needs and offering relevant products and services.
● Focus on selling higher-value products to increase the
average transaction value.
● Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
● Demonstrate
negotiation and objection-handling to convert prospects into loyal customers.
Flexibility and
Change Management
● Adapt to changing customer needs and share product and
customer insight with the team.
● Demonstrate problem-solving skills to address challenges
and manage resistance effectively.
● Show learning
agility by quickly adopting new processes or strategies to improve sales and
service.
Decision-Making
● Utilize analytical thinking to make sound operational
decisions.
● Independently manage
store operations in the absence of the Store Manager, ensuring smooth
functioning.
Store Operations
Excellence
● Prevent shrinkage by closely monitoring inventory levels
and minimizing discrepancies.
● Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product turnover.
● Ensure accurate inventory records and adhere to
operational guidelines to maintain efficiency.
● Follow company policies, work processes, and enforce
store standard operating procedures (SOPs). Escalate any identified
bottlenecks.
Leadership
Excellence
● Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional resolutions.
● Lead by example in fostering accountability, goal-driven performance,
and ethical practices within the team.
● Assist
in training and mentoring new and existing team members to improve their
understanding of products and services.
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