Customer Focus
● Provide exceptional customer service by going the extra
mile to ensure customer loyalty.
● Exhibit emotional intelligence to build trust and rapport
with customers.
● Handle customer queries, concerns, and feedback with
professionalism and empathy.
● Ensure all employees
adhere to the company’s policies and guidelines, fostering a customer-centric
culture.
Sales Mastery
● Drive sales to meet or exceed store sales targets,
including achieving category-wise targets.
● Leverage data insights to optimize inventory and identify
growth opportunities.
● Collaborate with the
Visual Merchandising (VM) team to ensure implementation of in-store displays.
Leadership
Excellence
● Lead and motivate the store team to achieve high
performance through coaching, recognition, and accountability.
● Manage team dynamics, resolve conflicts, and foster a
collaborative work environment.
● Focus on team development by conducting on-the-job
training (OJT) and providing constructive feedback.
● Manage employee
schedules, conduct performance reviews, and address hiring and training needs
to ensure optimal staffing.
Change Management
● Adapt to new business strategies and implement changes
effectively within the store environment.
● Encourage
flexibility among team members to embrace new processes and technologies.
Decision-Making
● Utilize data insights to make informed decisions that
enhance operational efficiency and customer satisfaction.
● Analyse store performance metrics to identify trends,
optimize operations, and implement performance improvements.
● Allocate resources
efficiently to optimize staff productivity and store performance.
Store Operations
Excellence
● Oversee comprehensive store management, including visual
merchandising, stock management, and shrinkage prevention.
● Conduct regular audits to ensure the store is functional,
presentable, and compliant with company standards.
● Maintain outstanding store condition.
● Handle
administrative tasks such as managing store expenses, maintaining monthly
reports, and updating operational checklists.
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