Customer Support Specialist

Customer Interaction: Handle inbound and outbound calls to assist customers with queries related to our fintech products, services, and account management.

Issue Resolution: Identify, troubleshoot, and resolve customer issues effectively and efficiently, ensuring a positive customer experience.

Product Guidance: Provide customers with information on the features, benefits, and usage of our fintech products and services.

Account Assistance: Assist with account-related queries such as balance inquiries, transaction status, account setup, and more.

Escalation Management: Escalate unresolved or complex issues to the relevant departments or senior support teams.

Documentation: Maintain accurate records of customer interactions, including inquiries, feedback, and resolutions, in the companys CRM system.

Customer Feedback: Collect feedback from customers to understand their experience and provide insights for continuous improvement of our services.

Compliance and Security: Ensure that all customer interactions adhere to regulatory and data security standards relevant to the fintech industry.

Cross-Department Collaboration: Work closely with other teams, such as technical support, product, and compliance, to ensure customer issues are addressed promptly.

This job is provided by Shine.com