Customer Support Executive

About Company

Krazybee is Indias largest fintech lending platform with a current monthly disbursement of over 1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans, Business Loans, DigiGold investment, Insurance, Credit Score Report, and Expense Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others.

Job Summary

We are seeking a dynamic and customer-focused individual to join our team as a Voice Process Executive. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.
• Ability to work flexible hours, including weekends and holidays.
  
  

Qualifications

Graduation / Diploma / PUC with relevant work experiance.

Attributes

• Customer-focused with a positive attitude.
• Team player with excellent interpersonal skills.
• Ability to handle stressful situations with composure.
• Punctual and reliable.
• Strong organizational and time management skills.
  
  

Benefits

• Health insurance
• PF Benefits
• Performance-based incentives
• Opportunities for career growth and development
  
  

How To Apply

Interested candidates are invited to submit their resume and cover letter to [ nikhila@krazybee.com| Nikhila - 9986023325]. Please include "Voice Process Application" in the subject line.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at anytime at the sole discretion of the Employer.

Please be aware that Krazybee or Kreditbee, as potential employers, are obligated to get the personal information of any applicants who express interest in applying for a position. By submitting an application for the aforementioned position, I, the applicant, grant Kreditbee or Krazybee permission to gather any personal data that may be needed in order to assess my application for the aforementioned employment.

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Thanks and Regards,

Nikhila

9986023325

Team - Talent Acquisition

Krazybee Services Pvt Ltd

This job is provided by Shine.com

Krazybee is India's largest fintech lending platform with a current monthly disbursement of over 1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans, Business Loans, DigiGold investment, Insurance, Credit Score Report, and Expense Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others.