Associate, Program Management

TL;DR version Who: User-centric people passionate about planning and implementing experience-forward processes for Student Placements What: Supporting Kraftshala students with their placement journeys for the Marketing Launchpad Program by creating delightful and impactful experiences Why: If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you. About us: Kraftshala is on a mission to help a million students launch their careers in marketing, sales, and more. We've already helped thousands of students launch their marketing careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are looking to add hundreds of thousands more in the coming decade. Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants. Role Description As part of the Placement Coordinator profile, you would be taking care of various activities that lead to a gold-standard experience for students while they're undergoing different selection processes to kickstart their careers in the industry. You'd be their point of contact throughout their placement journey and would be talking to them, helping them, supporting them, motivating them, and will be their constant companion until they achieve their dream role :) Primary Responsibilities will include: Placement Operations Running end-to-end placement processes of specific companies for our students Planning activities and resources for the upcoming placements season for both, the students and the recruiters Communicating effectively with recruiters and students actively to ensure flawless process execution Ensuring students receive all placement-related information and guidance in time and in-full Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external Keeping a close watch on the placement processes to further enhance the experience for both, the students and the recruiters Process Optimization While working with a large set of students, student experience becomes a function of the processes designed to deliver it and so, you'll be: Discovering ways to improve efficiency in our daily processes in order to enhance student experience. Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles. Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency. Must-Have Skills 0-1 years of prior experience in process management, relationship building, operations, or similar roles (We're not fussed about the exact years of experience, as that's just a proxy for your skill level.) Ability to clearly and crisply communicate ideas, both verbally and in writing A structured approach to problem-solving, that involves struggling with the problem until you are able to isolate the Why before coming to a solution High accountability and responsibility to ensure flawless execution on a day-to-day basis Empathy and a high Emotional Quotient to actively engage with stakeholders, understand & solve their queries A knack for getting things done Attention to detail - Spotting issues that could cause errors and delays, and affect quality, preferably before they snowball

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this 'Scaling with Soul'. Scaling with Soul, to us, means we always prioritise student outcomes– specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year. This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldn't have been needed were we willing to give up on either of high quality or scale. But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem. That's why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc. We don't need to. None of our competitors do (though we'd be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way. We are not the largest in terms of enrollments. Nowhere close, actually. Not yet. However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements. And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 2 years, we have placed more than 1800+ students with a Placement Rate of 94% (and improving). This is our long game- to Scale with Soul. We invite you to join us for the play.