Report

Branch Manager-BRANCH BANKING-Branch Head

Location

Patna, Bihar, India

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products

Responsibilities

Drive enhancement of the deposit pool from existing and new customers. Ensure high standards of customer service delivery across all touchpoints. Promote and achieve cross-selling targets for non-deposit products. Lead sales initiatives for Mutual Funds and Insurance products. Generate fee-based income through strategic product offerings. Oversee branch administration and ensure smooth day-to-day operations. Ensure full compliance with regulatory and internal guidelines. Foster a productive and motivated branch team environment. Take ownership of the branch’s Profit & Loss and break-even performance. Collaborate with internal stakeholders for product innovation and marketing initiatives.

About the company

Kotak Mahindra Bank Ltd is a one-stop shop for all banking needs and is the fourth-largest Private Sector Bank in India. The bank started commercial operations in 2003 after receiving a banking license from the Reserve Bank of India. The bank offers personal finance solutions of every kind from savings accounts to credit cards, distribution of mutual funds to life insurance products. Kotak Mahindra Bank offers transaction banking, operates lending verticals, manages IPOs and provides working capital loans. Kotak Mahindra Bank also has one of the largest and most respected Wealth Management teams in India, providing the widest range of solutions to high net worth individuals, entrepreneurs, business families and employed professionals. Kotak Mahindra Bank has received rave reviews from customers for its excellent service and wide range of offerings enabling customers in India's growing economy to fulfil all of their financial needs under one roof. In 2014, Kotak Bank acquired ING Vysya Bank for a deal valued at ₹15000 crore (US$2.3 billion).

Skills

compliance

customer engagement

customer service

service delivery