Customer Experience in Mumbai

About The Role

Are you a curious, ambitious fresher who wants to build a career in SaaS, Customer Experience (CX), and enterprise consulting?

We're looking for smart, driven individuals to join our CX Solutions Trainee Program, where you'll work directly with the founder and leadership team at Konnect Insights.

This is not your average internship. This is your launchpad to becoming a Solutions Consultant in one year.

Key Responsibilities

• Shadow the founder & CX team to understand real-world enterprise problems
• Assist in building solution demos, use cases, and client proposals
• Learn and support solutions consultants, product onboarding, and client success strategies
• Work across departments — product, sales, support, and marketing — to understand how a B2B SaaS business scales
• Participate in key customer meetings and industry research
• Contribute ideas and insights to shape product roadmap and client pitches
  
  

Growth Path

Year 1: CX Solutions Trainee (Mentored closely by founder and leadership)

Year 2: Solutions Consultant – owning client demos, technical solutioning, and sales enablement

About Company: Konnect Insights, a leading SaaS platform, is on a mission to redefine the landscape of Customer Experience. We empower businesses to unlock the full potential of their online presence through cutting-edge technology and actionable insights.

Konnect Insights is a unified customer experience management platform that offers an all-in-one solution for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management. Powered by App Marketplace Konnect Insights offers very deep integrations with CRMs, Contact Centres, chatbots, marketing automation and collaboration tools.

Konnect Insights, a leading SaaS platform, is on a mission to redefine the landscape of Customer Experience. We empower businesses to unlock the full potential of their online presence through cutting-edge technology and actionable insights.