Support Systems Analyst, Salesforce

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That's why we built the Healthcare Map — the industry's largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners. Across the healthcare ecosystem, we're helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver "wow," and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. The Opportunity at Komodo Health The Enterprise Systems Team supports the continuous evolution of business processes through technology. The team provides consulting and technology expertise to ensure that complex business systems are robust, integrated, and aligned with business goals. As a Support Systems Analyst specializing in Salesforce, you will play a critical role in analyzing, designing, and implementing solutions that power our commercial initiatives. You will support our internal stakeholders who are dependent on Salesforce and its data. You will configure and deploy scalable design. You will accomplish these outcomes through the following responsibilities… Triage and prioritize inbound requests for immediate support or roadmap planning Configure and customize Salesforce Create and maintain documentation for Salesforce administration Stay up to date on Salesforce product releases and recommend changes to enhance Komodo's use of the tool Become a trusted advisor in helping Komodo maximize the benefits we derive from Salesforce Learn new systems, particularly in how they integrate with Salesforce

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.