About the Department
Position Summary
Public Health – Seattle and King County (PHSKC) relies heavily on the use of Microsoft 365 (MS365) tools in our work. The Public Health Microsoft 365 (M365) Program Manager (Project/Program Manager IV) will oversee management of the M365 environment in Public Health, including governance, training, support, and use of M365 tools in the department. This position collaborates with divisions and teams to organize and optimize usage across SharePoint, Teams, and related applications within the Government Cloud environment to ensure the department’s information is accessible, secure, and compliant with organizational and regulatory requirements.
Background
The Administrative Services Division partners to provide efficient and effective expertise that makes it possible for Public Health to foster healthy people and communities. The Administrative Services Division includes teams that support the department with financial services, compliance, records management, health information technology, risk management, contracts and procurement, facilities support, and support for the intersection of our work with information technology.
Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx
Work Schedule
Monday through Friday, 8:00 am to 5:00 pm; occasional evenings and weekends may be required. This 1.0 FTE position is FLSA Exempt and not eligible for overtime.
Work Location
Chinook Building, located at 401 5th Ave, Seattle, WA 98104
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Remote and Onsite Work
The M365 Team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building located at 401 5th Ave, Seattle, WA 98104.
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
Position Duties
- Provide strategic direction and oversight for the department's M365 modernization and maintenance efforts.
- Oversee department-wide assessments of MS365 usage; identify business needs, gaps, risks, priorities, and future-state opportunities.
- Work in partnership with King County Information Technology (KCIT) to coordinate, problem-solve, and prioritize department needs and to ensure alignment with KCIT compliance and security policies.
- Act as the primary Collection Administrator for Public Health’s Microsoft 365 content collections, including SharePoint sites, document libraries, Teams sites/channels, and architecture. Work closely with division Collection Administrators to achieve a consistent approach and shared vision.
- Supervise staff, including supporting professional development, hiring, and performance management.
- Strengthen and maintain governance of M365 for the department.
- Work with department leadership, divisions/teams, and KCIT to ensure collaboration and consistent workflows and communication.
- Troubleshoot issues related to site stability, permissions, sharing, configuration, and updates.
- Support, coordinate, and prioritize content migration efforts, including planning, mapping, testing, and implementation of moves within the M365 environment.
- Promote continuous improvement, quality assurance, and user feedback processes to maintain long-term systems stability and functional effectiveness.
- Develop and oversee training, job aids, best practice guidance, communication strategies, and change management plans.
- Work with Public Health Compliance and Records Management teams, King County Records Management, and other King County agencies to ensure alignment with operational and regulatory requirements.
Minimum Qualifications
Our ideal candidate will demonstrate the following (minimum):
- Commitment to and knowledge of racial equity and social justice principles and practices.
- Demonstrated experience administering Microsoft 365 in Government Community Cloud environments, particularly SharePoint and Teams and the associated security and permissions-based requirements to ensure functionality and stability.
- Strong understanding of information governance, document management principles, and secure data lifecycle practices.
- Demonstrated experience translating business requirements into structured, compliant Microsoft 365 content solutions.
- Demonstrated leadership and supervision experience, including building effective and accountable teams, managing conflict, creative problem-solving, and making quality decisions which can impact many parts of the Department.
- Experience with and understanding of Microsoft Entra ID and Active Directory and the dependencies associated with these tools.
- Experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
- Knowledge of and experience with change management principles.
- Experience with development of process maps, job aids, and other technical documentation.
- Experience with training and support of colleagues with varied learning styles and skillsets.
- Demonstrated ability to communicate effectively, both orally and in writing.
- Experience developing and implementing training and change management plans and drafting associated communications.
- Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
- Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
The most competitive applicants will have the following experiences and qualifications (Desired):
- Experience with content migration and data backup tools such as AvePoint or ShareGate.
- Experience with Public Health and/or health care sector.
- Knowledge of compliance and regulatory requirements for healthcare, including HIPAA and state privacy regulations.
- Certifications and/or demonstrated coursework in change management and/or project management; MS365 tools such as SharePoint and Teams
Other Qualifications
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our
"True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply
this Career Service position is open to all qualified applicants.
The following items are required to be considered for this vacancy:
- NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
- Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Necessary Special Requirements
- The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
- The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
- For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
- When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
- If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
Union Membership
not represented by a labor union.
Contact
For questions about the application process, contact the Recruiter.