Legal Administrative Professional I - Front Desk/ Victim Services

About the Department

• We exercise the power given to us by the people with fairness and humility.
• We serve our diverse community, support victims and families, and hold individuals accountable.
• We develop innovative and collaborative solutions for King County and the State of Washington.

* In addition to the benefits listed on the benefits tab, employees with less than 2 years of service will receive .25 per hour less than the hourly salary table due to a mandatory contribution toward the Teamsters Pension Trust that was voted by members of the collective bargaining agreement between our office and Teamsters Local No. 117.  This contribution is made by the employee and after two years it is paid by the employer.

Position Duties

• Provide exceptional customer service, in the spirit of a public servant, to visitors and callers, while relaying information in accordance with PAO policy.
• Direct calls to appropriate individuals/units within the office or refer the caller to external resources or partner agencies.
• Maintain a high level of discretion, tact, and confidentiality when working on highly sensitive subject matter and/or material.
• Professionally interact with the public, law enforcement officers, defense attorneys, judges, court staff, and PAO colleagues.
• Utilize the PAO case management system, Prosecution by Karpel (PbK) to look up basic information and upload documents as requested.
• Read criminal cases, with an attention to detail, to determine victim information: annotate information into PbK; produce and distribute victim notification packets, and letters.
• Monitor and address shared queues in PbK.
• Process Special Sexual Offender Sentencing Alternative (SSOSA) reports and Special Assault Unit (SAU) declines.
• Complete Domestic Violence (DV) Info Net reporting.
• Provide administrative duties for U-VISA processing.
• Maintain and update the Victim Assistance Unit (VAU) reception manual.
• Help to train new VAU personnel.
• Manage parking validations for victims and witnesses.
• Electronically filed documents through the Superior Court Clerk’s Office online portal.
• Assist supervisor, paralegal(s), and Restitution Investigators with additional PbK entry and other duties as assigned.
• Monitor, distribute, and scan a large volume of US mail, emails, and faxes received.
• Order and maintain office supplies.   
• Manage office equipment (e.g., computer, fax, copy and printer machines, including the distribution of delivered toner and scheduled pick up for toner recycling.
• Assist with special projects as they arise.
• Actively participate in PAO equity work, attending equity trainings and discussions, support for the PAO’s Race, Equity and Social Justice police and principles, work with PAO colleagues and management to identify opportunities for improvement.
• Additional responsibilities and tasks may be incorporated, or existing ones modified, as business needs evolve.

Minimum Qualifications

• Knowledge of general office principles and procedures, particularly in the criminal justice system.
• Ability to manage tasks from beginning to end, obtaining all information needed for completion.
• Skills in using computers and the ability to become proficient in the use of database programs such as PbK (with training), Word, Excel, Adobe Pro, and Outlook.
• Skills in organization to appropriately prioritize and complete a variety of tasks in an accurate manner with frequent interruptions.
• Customer service skills in person and via phone (discretion, patience, etiquette, professionalism).
• Ability to assist individuals that may be in crisis.
• Experience working independently or as part of a team.
• Skills exercising initiative and following through with work assignments.
• Demonstrate predictable, reliable, and timely attendance.
• Follow written and verbal directions and complete assigned tasks on schedule.
• Learn from directions, observations, and mistakes, and apply procedures using good judgment.
• Ability to meet deadlines with attention to detail and to assume unscheduled and unexpected responsibilities.
• Ability to accept supervision, coaching and feedback.
• Knowledge of the criminal justice system and general office principles and practices.
• Ability to communicate effectively and follow written and verbal directions.
• Commitment to Race, Equity and Social Justice work, including ongoing cultural humility development.
• Skill in exercising tact, courtesy, and judgment with individuals from a variety of backgrounds.
• Knowledge of the criminal justice system and the PAO is a plus, but not required.

Other Qualifications

The Prosecuting Attorney's Office is dedicated to making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.