Senior Sales Engineer

ABOUT THE ROLE

As a Senior Sales Engineer at Kibo, you will partner with functional and technical stakeholders to solution and close complex sales opportunities while using your in-depth technical knowledge and experience to close communication gaps. You will leverage your extensive product expertise to identify customer requirements, define product-solution design, and help to shape the approach to meet those requirements when developing the scope.

ABOUT KIBO

Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

Kibo’s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!

WHAT YOU’LL DO

• Participate in customer functional and technical discovery sessions to develop a comprehensive understanding of the customer’s current state, processes, systems, and pain points to understand business needs
• Perform in-depth evaluations of technical requirements for new sales opportunities
• Collaborate cross-functionally with Executive Leadership, Professional Services, Product Management, Business Users, and other stakeholders to liaison the solution vision, using both technical and functional approaches
• Present technical solutions in the form of software demonstrations, detailed illustrations, and comprehensive integration diagrams that focus on solving current client pain points
• Provide valuable industry expertise, thought leadership, and consulting to clients and prospects centered on innovative uses of technology that drive value creation

WHAT YOU’LL NEED

• 4+ years of experience with track record of success as a Sales Engineer with a complex, technical product within Commerce, Order Management/Supply-Chain Software, or related industry SaaS product
• Technical expertise to configure/create custom demos as needed
• Comfortable showcasing REST APIs and have deeper architecture discussions with customer and prospects
• Highly determined, self-starter, and creative problem solver
• Ability to think outside the box and have a flair for innovation when building and presenting a solution
• Proven track record for developing relationships with customers, partners, internal team members
• Exceptional communication and presentation skills to deliver high quality customer and prospect-facing presentations to elevate buying experience

BONUS

• Prior experience in software engineering, solution architecture or professional services, with a focus on implementing Commerce technologies (eComm, OMS, etc)
• Familiarity with React in the NextJS Framework
• Bachelor’s degree

KIBO PERKS

• Flexible schedule and time away programs
• Paid company holidays and global volunteer day
• Generous health, wellness, and benefit programs, including 401(k) match and pet insurance
• Opportunity for impact, rapid career growth, and intellectual stimulation
• Passionate, high-achieving teammates excited to help you succeed and learn
• Company events and other activities (Holiday parties, Happy hours, Volunteering)

At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.