Aries Solutions
Website:
ariessolutions.io
Job details:
Kibo OMS – Software Engineer / Production Support
Experience: 3–5 Years
Role Type: Software Development + Application/Production Support
Domain: Order Management / E-commerce
Platform: Kibo Commerce / Kibo Order Management System (OMS)
Job Summary
We are looking for a Kibo OMS Software Engineer with 3–5 years of experience who can work across Kibo OMS functional areas, backend development, customization, integrations, and application support.
The candidate should have a strong understanding of Order Management System concepts and Kibo OMS functionality, along with hands-on backend development experience to develop custom business logic, integrations, APIs, and extensions.
The role will involve both development of new customizations and production/application support, including analysis and resolution of functional and technical issues.
Key ResponsibilitiesKibo OMS – Functional
· Strong understanding of Kibo OMS functionality and order lifecycle.
· Understand and troubleshoot order processing, fulfillment, cancellations, returns, refunds, payments, inventory and related OMS processes.
· Understand Kibo OMS configuration and how different OMS components interact.
· Analyze business requirements and translate them into Kibo OMS solutions.
· Work closely with functional teams, business users and other technical teams to understand requirements and production issues.
· Investigate functional issues by tracing the order lifecycle and identifying the point of failure.
· Understand Kibo OMS workflows, business rules and platform capabilities.
· Support configuration changes and functional enhancements where required.
Backend Development & Customization
· Develop custom backend functionality on/around Kibo OMS based on business requirements.
· Develop and maintain REST APIs and integrations with external systems.
· Implement custom business logic, validations, workflows and extensions.
· Work with Kibo APIs and platform services to extend standard OMS functionality.
· Develop integrations between Kibo OMS and systems such as e-commerce platforms, ERP, WMS, payment systems, inventory systems and other third-party applications.
· Debug and troubleshoot existing custom code and integrations.
· Write clean, maintainable and reusable backend code.
· Participate in code reviews, unit testing and deployment activities.
Production / Application Support
· Provide L2/L3 application support for Kibo OMS.
· Analyze production incidents and identify root causes.
· Troubleshoot order, fulfillment, inventory, payment, return and integration issues.
· Analyze application logs, API requests/responses and database information to troubleshoot issues.
· Identify whether an issue is related to Kibo configuration, custom code, integration, data or an external system.
· Provide workarounds and permanent fixes for production issues.
· Monitor recurring issues and identify opportunities for automation or permanent resolution.
· Participate in incident, problem and change management processes.
· Support deployments and production releases.
· Prepare technical documentation and root-cause analysis for critical issues.
Required Technical SkillsMust Have
· 3–5 years of software development / application support experience.
· Hands-on Kibo OMS experience.
· Strong functional knowledge of Kibo OMS.
· Good understanding of Order Management concepts and order lifecycle.
· Experience with:
o Orders
o Fulfillment
o Inventory
o Payments
o Cancellations
o Returns / Refunds
o Shipping
o Order status and lifecycle
o Integrations
· Proficiency in Java or any object-oriented programming language
· Strong backend development experience.
· Experience developing custom functionality for an OMS/e-commerce platform.
· Strong knowledge of REST APIs and API integrations.
· Experience troubleshooting production issues.
· Good understanding of application logs and debugging.
· Good SQL/database knowledge.
· Experience with Git or similar source-control systems.
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