Technical Program Manager, International

At Khan Academy, we are looking to drive systemic, country-based change internationally through a network of local teams and partners supported by the Khan Academy team. We currently have teams and partners in India, Peru, Brazil, and the Philippines who are focused on implementing Khan Academy and Khanmigo in government schools. As we look to grow our international reach and impact, we are seeking a Technical Program Manager. You will be responsible for driving the delivery of complex product releases across multiple product engineering teams that will make our International Product Delivery more streamlined and productive. Your work will empower the product engineering teams to better discern our stakeholder needs across multiple regions, which will enable us to build the best products to serve our mission. You will: Plan and execute the International related product initiative across multiple product engineering teams, including being able to take an idea and work cross-functionally to define requirements, identify trade-offs, and scope work Collaborate with local teams and product teams to ensure roadmaps, dependencies, and risks are visible, by creating effective operating mechanisms. Track timelines for product launches, pilot rollouts, and district rollouts and ensure product, support, and international network teams are aligned to timelines. Track issues raised from user research, customer success, legal / privacy, and market facing teams, and monitor progress in addressing the issues. Collaborate with the Data analytics team to ensure that we have appropriate data instrumentation and governance to be able to track product usage. Communicate the progress of the International product deliverables to both technical and non-technical audiences. Manage the technical setup of assigned student rosters, monitoring new partner account activation and providing support for any issues that arise. Support internal team members with technical issues reported by their district partners. Collaborate cross-functionally with colleagues across Khan Academy in content, localization, data, and local teams WHAT YOU BRING 5+ years of Program Management or Project Management experience where you have successfully managed big programs (or multiple projects) from inception to execution Experience working with software engineers and product managers so that you have the technical knowledge to make sound judgments. We do not expect you to apply the technical skills of a software engineer or product skills of a product manager, but having prior experience in a technical role is necessary to be effective in this role. Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.) The ability to think creatively and use data to solve ambiguous and complex problems Excellent interpersonal and communication skills to build relationships and influence across multiple levels of the organization comprised of technical and non-technical individuals Excellent organization skills, acute attention to detail, ability to balance multiple tasks in an ever-changing environment. Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization. A motivation for Khan Academy's mission “to provide a free world-class education for anyone, anywhere.” Relevant or transferrable experience is preferred (for example: background in edtech, teaching, and tutoring, experience working in international educational contexts) Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere.” Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.