Client Specialist

Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. 

 

At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. 

 

We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve.

SUMMARY

Responsible for the planning, execution, cultivation, and monitoring of account acquisition and penetration of customers in designated segments. Regularly calls current and prospective clients to obtain orders for Kforce services to ensure customer satisfaction. Build solid, profitable relationships with clients through the delivery of exceptional service characterized by mutual respect, understanding, and trust.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Engage in client development activities. Activities include but are not limited to: sourcing, initial client qualification, identifying potential end users/decision makers, establishing contact relationships, completing company and department profiles, candidate marketing, identifies cross-selling opportunities, identifies national/third party/vendor on premise opportunities, schedules and conducts new client visits (virtual or by local office).
• Mentor new associates to engage in client development activities.
• Monitor Key Performance Indicators (KPI) of self and team to support high volume of prospect identification.
• Ensure local market alignment with initiatives related to client targeting.
• Call prospective or existing clients to obtain and/or close agreements for services or identify new hiring managers.
• Conduct follow-up activities to ensure customer satisfaction.
• Conduct market research and qualify/classify target accounts within assigned geography. Keep abreast of market dynamics and trends within specific market and region and forecasts client demands.
• Establish client expectations and effectively communicates to appropriate parties. Advise client on staffing solutions. Introduce Account Manager or Recruiter (when applicable) who will be assigned to service account after business relationship has been established.
• Coordinate with Recruiter once a job order need has been identified and obtained.
• Leverage current systems to track and maintain current and prospective clients.
• Determine and implement appropriate marketing techniques for market, industry, and region. (e.g. e-collateral)
• Complete required reporting and paperwork on a timely basis.
• Develop and execute daily plan.

%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EKEY SUCCESS INDICATORS/ATTRIBUTES:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate leadership, mentoring, and interpersonal skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EAbility to prioritize, re-prioritize, and multi-task in a fast paced, changing environment.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate strong time management and organizational skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate strong commitment to exceptional service and leadership among peers.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate strong commitment to a team environment and a client focus.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate excellent verbal and written communication skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EPossess excellent interpersonal skills and exhibits confidence interacting with others.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate excellent problem-solving and negotiation skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EProficient at handling difficult client negotiations with professionalism and respect.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EPossess the ability to influence and persuade to achieve desired outcomes.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EPossess sound judgment and reasoning abilities.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks, and competing influences.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDevelop and maintain relationships with key business partners by building personal credibility and solid trust.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate ability to self-motivate, set goals and meet deadlines%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EProactively leverage ideas, insights, and relationships to generate new business for Kforce.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EDemonstrate ability to engage prospective clients confidently; determine interests and motivators of key decision-makers.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EMaintain courteous, professional and effective working relationships with employees at all levels of the organization.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3ECommitment and adherence to Firm’s Core Values.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EEDUCATION AND/OR EXPERIENCE:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3EAssociate’s degree plus 2 years of related product/business experience within the staffing industry or equivalent combination of education and experience. Bachelor’s degree preferred. Sales experience a plus.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3ETRAVEL REQUIREMENTS:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3ETravel as required, up to 5%.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:#333333;font-family:Tahoma;font-size:small;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:12.0pt;margin-bottom:5pt;margin-top:5pt;%22%3EKforce is an equal opportunity employer that has veterans and disabled affirmative action programs.%3C/p%3E

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