Senior Manager, Team Member Experience

At KFC, we believe in creating an exceptional experience for our customers and team members every day. As the Senior Manager, Team Member Experience, you will play a critical role in shaping and driving the team member experience across the Americas, with a focus on improving engagement, retention, and development of our restaurant team members. Key responsibilities include: - Partnering with HR, Operations, and Talent Development to design and implement best-in-class programs and initiatives that drive team member engagement, development, and retention - Leveraging data and insights to identify key opportunities to improve the team member experience and drive sustainable change - Collaborating with regional and market teams to ensure consistent and impactful program delivery across the Americas - Serving as a strategic thought partner and business advisor to leadership on critical people and team related initiatives - Championing a culture of continuous improvement, innovation, and a people-first mindset The ideal candidate will have: - 7+ years of experience in HR, Talent Management, or People Operations, preferably in a high-growth, multi-unit retail or restaurant environment - Deep understanding of the drivers of team member engagement and experience - Strong analytical and problem-solving skills, with the ability to use data to inform decision-making - Excellent collaboration and influencing skills, with the ability to work cross-functionally - Hands-on experience designing and implementing innovative, impactful programs and initiatives - Passion for developing and empowering team members to reach their full potential

KFC is a global fast-food restaurant chain that specializes in fried chicken. It was founded in 1952 by Colonel Harland Sanders and is now a subsidiary of Yum! Brands. KFC has over 22,000 locations in more than 145 countries and territories around the world.