Insurance Claim Project Coordinator

Keystone Experts + Engineers

Required skills

What will you do:

Make initial contact with clients to confirm each project’s scope of work and the time frame required for an expert investigation.
Format formal documents and other correspondence to ensure font, style, pagination and numbering are consistent with Keystone’s quality control requirements.
Provide client updates / requests via phone and email on the projects being managed.
Coordinate with a nationwide team of experts on multiple open assignments to ensure quality and turnaround time compliance meets our established expectations for client deadlines, status updates, and billing information.
Prepare billing invoice templates, package (prepare) finalized invoices and reports, and transmit to the clients.
Balance individual accountability with a collaborative results-driven team of professional project coordinators, administrative staff, technical staff and company leaders.

The ideal candidate will have the following qualifications:

Minimum of 2-3 years’ experience working with property insurance claims.
Excellent written and verbal communications skills with strong customer focus for client communications.
Critical thinking skills applicable to escalation resolution.
Ability to work in a fast-paced environment and adhere to tight deadlines by organizing, prioritizing and completing multiple tasks.
Tech-savvy across multiple software platforms, ideally including working knowledge of Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).

Job Type: Full-time Location: Hybrid (Castle Rock, CO) Pay: $25/hr-$30/hr Depending on experience Schedule:

Ability to Commute:

Provides forensic engineering and fire investigation for insurance claims.

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