Job Title: Bi-Lingual HR Admin/Receptionist
Keystone Advisors is a field marketing firm partnering with top health insurance carriers to offer a wide range of insurance products. With over 20 years of experience, we serve communities with Medicare, individual, group health, life, and annuity solutions. Our team operates on core values: customer service, integrity, compassion, tenacity, and teamwork.
Job Summary:
The Bi-Lingual Front Office Coordinator supports daily office operations, client interactions, and HR administrative functions. This role serves as the first point of contact for clients while ensuring accurate application processing, administrative support, and compliance with internal standards.
Front Office Admin/Receptionist Duties and Responsibilities:
- Answer and route incoming calls professionally
- Greet and assist visitors and walk-in clients, direct to appropriate personnel
- Provide general information and support to clients
- Confirm appointments and maintain accurate client records
- Receive, sign for, and distribute mail and packages
- Maintain a clean, organized, professional office and common areas
- Monitor and restock office water coolers, and kitchen supplies
Client Support & Application Processing
- Assist clients with completing applications (e.g., FAP)
- Process application and upload required documentation accurately
- Handle sensitive information in compliance with privacy standards (PHI)
- Communicate with clients regarding application status and requirements
- Leading internal, external engagement, and expanding community outreach engagement
- Planning events, creating calendars, and performing other duties as assigned.
Human Resources Responsibilities:
- Maintaining employee records by ensuring correct naming conventions
- Ensuring compliance with filing and I-9 verifications, Background/Credit checks, routine audits and PHI
- Assisting with recruiting, onboarding and orientation.
- Coordinating interviews and scheduling meetings.
- Preparing HR documents (e.g., employment contracts, offer letters, new hire guides).
- Handling employee inquiries and providing support.
- Assist the HR and department leaders with special projects.
- Leading internal, external engagement, and expanding community outreach engagement
- Leading internal and external engagement initiatives, including employee engagement programs to increase involvement, morale, and retention, and expanding community outreach.
- Planning events, creating calendars, and perform other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- Must be bilingual - English/Spanish.
- MS Office Experience/Knowledge.
- Must be willing to obtain a Texas Health Insurance License
- Must get license with company Health and Life License within 90 days
Office Environment:
- Ability to lift 25 pounds.
- Ability to sit for long periods of time.
- Ability to use general office equipment.
Benefits:
- Medical, Dental, Vision benefits.
- 100% sponsored fitness benefit.
- Paid holidays and PTO accrual.
Work Schedule:
This is an exempt position will require some evening and weekend work to support business needs, events, and special projects. Flexibility in schedule is expected to ensure successful completion of responsibilities and support of organizational goals.