Xeedo Technologies
Website:
xeedo.in
Job details:
Job Title: Key Account Manager (Client Management)
Location: Bangalore
Experience: 6–12 Years
Employment Type: Full-Time
About the Role
We are looking for a highly motivated and customer-focused Key Account Manager to manage and grow strategic client relationships across IT Services, Engineering Services, Semiconductor, Embedded Systems, Automotive, Telecom, Cloud, and Digital Engineering domains.
The ideal candidate will act as the primary point of contact for key customers, ensuring exceptional service delivery, identifying new business opportunities, and driving account growth while maintaining long-term partnerships.
Key Responsibilities
Client Relationship Management
• Serve as the primary relationship manager for assigned strategic accounts.
• Build and maintain strong relationships with client stakeholders, including Hiring Managers, Delivery Heads, Procurement Teams, Vendor Managers, and HR/Talent Acquisition teams.
• Conduct regular business review meetings (Weekly, Monthly, and Quarterly).
• Understand client business goals and align Xeedo's capabilities to support their growth.
• Ensure high levels of customer satisfaction through proactive engagement and issue resolution.
Account Growth & Revenue Management
• Identify opportunities for additional staffing, project-based engagements, managed services, and engineering services.
• Develop account growth strategies to maximize revenue and profitability.
• Cross-sell and up-sell Xeedo's service offerings.
• Achieve quarterly and annual revenue targets from assigned accounts.
• Prepare account plans and business forecasts.
Requirement Management
• Coordinate with client hiring managers to understand current and future hiring needs.
• Ensure timely sharing of requirements with the Talent Acquisition team.
• Monitor recruitment progress and ensure delivery against agreed SLAs.
• Track interview schedules, offers, joining status, and overall fulfillment metrics.
• Escalate critical hiring challenges and drive timely resolutions.
Stakeholder Management
• Collaborate closely with Business Development Managers, Delivery Managers, Talent Acquisition teams, HR, Finance, and Operations.
• Act as the bridge between clients and internal delivery teams.
• Manage client escalations and ensure prompt resolution.
• Maintain effective communication across all stakeholders.
Contract & Commercial Management
• Negotiate commercial terms for staffing engagements.
• Coordinate contract renewals, amendments, and rate revisions.
• Ensure timely approval of Statements of Work (SOW), Purchase Orders (POs), and Work Orders.
• Support invoicing, payment follow-ups, and revenue realization.
Reporting & Governance
• Prepare Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR).
• Present account performance dashboards to management.
• Monitor key account metrics such as:
o Revenue
o Resource Utilization
o Open Positions
o Closure Ratio
o Offer-to-Join Ratio
o Client Satisfaction
o SLA Compliance
• Maintain accurate CRM records and account documentation.
Customer Success
• Ensure timely onboarding of consultants.
• Conduct regular client satisfaction surveys.
• Improve Net Promoter Score (NPS) and customer retention.
• Identify potential risks and implement mitigation plans.
Required Skills
• Excellent client relationship and stakeholder management skills.
• Strong understanding of IT Staffing, Engineering Services, and Recruitment lifecycle.
• Experience managing enterprise and global accounts.
• Strong negotiation and commercial acumen.
• Excellent presentation and communication skills.
• Ability to manage multiple client accounts simultaneously.
• Strong analytical and reporting skills.
• Experience with CRM tools such as Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics.
• Good knowledge of Microsoft Excel, PowerPoint, and reporting dashboards.
Preferred Industry Experience
Candidates with experience in one or more of the following domains are preferred:
• Semiconductor
• Embedded Systems
• Automotive
• Telecom
• Networking
• Cloud & Infrastructure
• Product Engineering
• GCC (Global Capability Centers)
• Engineering Services
• IT Staffing
Educational Qualification
• Bachelor's degree in Engineering, Business Administration, or a related field.
• MBA (Marketing, Sales, or Operations) is preferred.
Click on Apply to know more.