GTPL Hathway Ltd.
Website:
gtpl.net
Job details:
Company Description GTPL Enterprise is the largest private broadband company in Gujarat, serving over 1,200 enterprise customers. The company delivers connectivity solutions across both B2C and B2B segments, partnering with healthcare providers, financial institutions, pharmaceutical organizations, manufacturing units, petroleum companies, and state government bodies. GTPL Enterprise focuses on combining affordability with high performance, built on a strong and reliable network PAN India to help organizations stay competitive. Its enterprise services provide best-in-class network performance, voice, security, and responsive customer support to keep businesses confidently connected. The company works closely with business clients to understand unique needs and deliver tailored solutions that empower long-term growth.
Role Description This is a full-time, on-site Key Account Manager role based in Ahmedabad / Vadodara / Surat / Pune. The Key Account Manager will manage and grow relationships with strategic enterprise clients, ensuring high levels of satisfaction and retention. Responsibilities include understanding client business needs, developing account plans, coordinating service delivery, and identifying opportunities for upselling and cross-selling GTPL Enterprise solutions. The role will involve regular client meetings, performance reviews, and collaboration with internal teams such as technical support, operations, and finance to resolve issues and optimize service quality. The Key Account Manager will also track account performance, prepare reports, and contribute to business planning and revenue growth initiatives.
Qualifications
- Strong Account Management and Key Accounts skills to oversee strategic clients and drive long-term relationships.
- Analytical Skills and Business Planning capabilities to interpret data, forecast growth, and develop effective account strategies.
- Customer Service expertise to address client queries, manage escalations, and ensure a smooth service experience.
- Proven experience in B2B sales or account management, preferably in telecom, broadband, or technology services.
- Excellent communication, negotiation, and presentation skills with the ability to work collaboratively across teams.
- Ability to work on-site in Ahmedabad / Vadodara / Surat / Pune and travel locally to meet clients as required.
- Bachelor’s degree in Business, Management, Marketing, or a related field; postgraduate qualification is an advantage.
- Familiarity with CRM tools and basic proficiency in MS Office (Excel, PowerPoint, Word).
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